Service Now Developer

Cognizant Technology Solutions Corporation; Salem (OR); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote role, requiring residency in the United States. You will guide platform roadmap execution, set architecture standards, and mentor developers and admins.

You’ll oversee release cycles, enforce development practices, and architect end-to-end ITSM/ITOM solutions. Strong leadership and deep ServiceNow expertise are essential for success.

Qualifications

• 6+ years of hands-on ServiceNow solution design, implementation, and administration with at least 2+ years leading teams.
• Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
• Proven expertise in ITSM, CMDB/CSDM, and multiple core modules (ITOM, ITAM/HAM, CSM, etc.).
• Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and ATF testing.

Responsibilities

• Lead day-to-day operations for a team of developers, system admins, and analysts.
• Enforce development standards, scoping, and release management to minimize debt.
• Mentor team on scripting, Flow Designer, and platform upgrades.
• Architect end-to-end solutions aligning with OOTB functionality across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design integrations using Integration Hub, REST/SOAP, and Mid Servers.
• Establish CMDB hierarchy rules, data reconciliation, and Discovery schedules.
• Translate complex business needs into technical stories and roadmaps.
• Collaborate with process owners and enterprise architects to prioritize backlog and sprint work.
• Serve as escalation point for critical incidents and complex bugs.

Skills

ServiceNow design & administration

Lead technical teams

JavaScript Glide API

ITSM CMDB CSDM

Agile ITIL v4

Integration Hub REST/SOAP

Education

CSA

CAD

CIS – ITSM / HAM / CMDB / Discovery

ITIL v4 Foundation

Job description

Cognizant is seeking a Service Now Technical Lead for a full- time remote opportunity. Candidate needs to be located in the US.

The ServiceNow Team Lead provides hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform. This role bridges business stakeholders and technical developers—guiding platform roadmap execution, establishing architecture standards (CSDM, CMDB governance, custom applications), managing release cycles, and mentoring developers and system administrators.

Key Responsibilities

• Lead day-to-day operations, task planning, code reviews, and quality assurance for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with ServiceNow Out-of-the-Box (OOTB) functionality across core modules (ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD).
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for critical production incidents and complex bug remediation.

Required Qualifications & Skills

• 6+ years of hands-on experience in ServiceNow solution design, implementation, and administration, with at least 2+ years leading technical teams or projects.
• Core Skills: Advanced knowledge of JavaScript, Glide API, Flow Designer, Integration Hub, Service Portal, App Engine, and REST/SOAP APIs.
• Platform Breadth: Proven expertise in ITSM, CMDB/CSDM, and at least two additional core modules (e.g., ITOM, ITAM/HAM, CSM, SPM, or SecOps).
• Methodologies: Experience with Agile/Scrum delivery models, ITIL v4 frameworks, and automated test frameworks (ATF).

Certifications (Preferred / Required)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) – ITSM / HAM / CMDB / Discovery
• ITIL v4 Foundation Certification.

The salary range for this role is between $108,000 and $120,000 depending on skills and qualifications of the candidate. Applications will be accepted till 11/11/2026.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.