Service Mechanical Engineer

Otis Elevator Co.; Bloomfield (CT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision coverage

Paid vacation (3 weeks) + holidays

Tuition reimbursement program

Job summary

Otis Elevator Co. in Bloomfield, CT is seeking a Service Mechanical Engineer to support North and South America field service teams. You will manage projects, inspect and design components, and prepare technical publications.

Occasional travel and on-site surveys are involved as you develop solutions for obsolete parts and new needs. Required is a Mechanical Engineering degree with relevant experience and strong analytical, organizational, and communication skills.

Qualifications

• Bachelor's degree in Mechanical Engineering with 4+ years of experience, or a Master's with 3+ years.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Ability to work independently and in teams.

Responsibilities

• Manage moderately sized and complex projects spanning across multiple disciplines.
• Provide engineering drawings of parts and assemblies.
• Provide engineering support for manufacturing and contract engineering of current production and legacy parts.
• Support field mechanics with troubleshooting of elevator or escalator components and systems.
• Create and update Spare Parts Leaflets and Technical Information Publications.
• Develop engineering solutions for obsolete components and New needs; on-site surveys and trial testing.

Skills

Analytical skills

Problem-solving

Attention to detail

Time management

Teamwork

AI utilization

Education

Bachelor's degree in Mechanical Engineering

Master's degree in Mechanical Engineering

Tools

Creo

AutoCAD

Job description

Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

Date Posted:
2026-01-27
Country:
United States of America
Location:
OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
The Otis Service Center in Bloomfield, CT is looking for a Service Mechanical Engineer to assist internal departments and North and South America field service and maintenance teams. The main focus will be supporting projects related to their assigned elevator component expertise, which will be determined by the candidate's experience and interests. Key responsibilities include managing Spare Parts Leaflets, inspecting, analyzing, designing, and testing components, and writing Technical Information Publications.
The role also involves developing engineering solutions for obsolete components and new needs, conducting on-site surveys and trial testing, and occasional travel.
This position offers the opportunity to expand knowledge of various elevator components over time.
On a typical day you will:

• Manage moderately sized and complex projects spanning across multiple disciplines.
• Provide input to optimize department processes, improving collection of data related to engineering tasks, time allocated, and value delivered.
• Provide engineering support for manufacturing and contract engineering of current production and legacy parts.
• Support field mechanics with troubleshooting of elevator or escalator components and systems.
• Support engineering requests from OSC departments such as supply chain, customer service, modernization, assembly, machine shop, and warehouse.
• Create engineering drawings of parts and assemblies.
• Create and updating Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs)
• Investigate public incidents and perform RRCA to determine cause and corrective actions.
• Create tools, parts, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment.
• Create work instructions for production of parts and systems.
• Research and performance testing for elevator systems development
• Resolve part quality issues for current production and legacy parts.
• Support supply management and warehouse operations by providing stocking recommendations for new and existing parts and work to reduce part costs and lead times.
• Jobsite testing and surveying.
• Work to develop engineering solutions to replace obsolete components.
• Participate in Change Notice reviews with Otis New Equipment division.
• Provide training for mechanics and field engineers.

What you will need to be successful:

• Bachelor's degree in Mechanical Engineering with 4 years of engineering experience, or a Master's degree with 3 years of engineering experience
• Essential strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Self-motivated and results-driven with keen attention to detail
• Capable of working independently and in teams, managing multiple projects
• Ability to utilize AI to enhance day-to-day operations
• Knowledge of design/drafting practices, geometric dimensioning, and tolerance, materials, and processes
• Required proficiency in Microsoft Word and Excel
• Proficient in 3D modeling software (Creo, AutoCAD)
• Ability to travel
• Experience in manufacturing and supplier relations
• Preferred experience with 3D printing
• Valued knowledge of elevator or escalator mechanical components and systems

Additional Comments:
Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.
What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized!