Service Manager - The Paxton

Dayrise Residential; Lilburn (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Service Manager to oversee maintenance processes and ensure exceptional service within the community. This role involves managing repair requests, maintaining safety standards, and leading a team to uphold the community's appearance. Join a company recognized for its workplace culture, offering comprehensive benefits and opportunities for growth. If you have a knack for problem-solving and a passion for property management, this is the perfect opportunity to make a significant impact in a supportive environment where your contributions are valued.

Benefits

Flexible Spending Account

Health Savings Account

Employee Assistance Program

Monthly cell phone allowance

Opportunities for growth and advancement

Qualifications

• 1-3 years of experience in Property Management.
• Knowledge in maintenance including carpentry, electrical, and plumbing.

Responsibilities

• Oversee daily repair and upkeep of the community.
• Manage service requests and ensure timely completion.

Skills

Problem-solving

People management

Financial reporting

Sales

Resident relations

Strategic thinking

Education

High School Diploma or GED

HVAC certification

Tools

Power tools

Job description

When you join Dayrise Residential, you become the reason for our success. We provide comprehensive benefits designed to take great care of you. Join our innovative family of industry leaders who know how to have fun and never stop investing in your growth. Enjoy the support of your team as you explore new ideas and master the skills that move your career forward. Join a team who is always ready to rise to shine.

Position: Service Manager - The Paxton

Location: Lilburn, GA

Job Id: 3609

# of Openings: 1

The Service Manager is to effectively initiate and manage the maintenance processes of the community, including corrective, preventative, routine, emergency, and cosmetic maintenance.

Reports to: Community Manager

Who is Dayrise Residential?

We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation.

Our Mission:

To deliver exceptional service and build long, trusting relationships with our residents.

To create an exciting and inspiring professional environment for employees to excel and grow through collaboration and innovation.

To grow value and minimize risk for investors, ensuring superior performance and market leadership.

Why work for Dayrise Residential?

We rise to shine. “Our employees made it clear – Dayrise Residential care about, listens to and acts upon the needs and ideas of their employees and is a great place to work.” We also foster a robust workplace culture and fun work environment where we actively encourage collaboration and teamwork. The National Apartment Association announced Dayrise Residential as a winner of the 2022 NAA Top Employers Award which pays tribute to a great place to work. We offer a comprehensive compensation and benefits package that is designed to encourage longevity with the company.

• Flexible Spending Account
• Health Savings Account
• Employee Assistance Program
• Monthly cell phone allowance
• Opportunities for growth and advancement

Essential Duties and Responsibilities of Ideal Candidate:

• Oversee the daily repair and upkeep of the community
• Manage the preparation of vacant units for occupancy within established deadlines
• Manage service requests and response times, ensuring completion within established deadlines while warranting responsive, efficient and courteous customer service
• Assist in team effort of maintaining curb appeal and general cleanliness of buildings and grounds
• Interview, screen and recommend candidates for any potential service technician or grounds personnel
• Execute the subsequent training of all service or grounds personnel
• Manage the scheduling and direct supervision of all in-house and/or vendor work
• Oversee the ordering and delivery of all necessary supplies and equipment for the service and grounds departments under the direction with the approval of the Community Manager
• Ensure OSHA (Occupational Safety and Health Act) standards are met at all times
• Always maintain a safe work environment and report any safety concerns/issues to the Community Manager, Regional Manager or Maintenance Operations Manager
• Maintain logs and records
• Maintain the required property uniform and always ensure a professional image and attitude at all times
• Seek educational opportunities and self-improvement for personal growth and development
• Work within budgetary guidelines when purchasing supplies or services
• Oversee and carry out the on-going property preventative maintenance plan
• On-call duties are required and overtime may be necessary periodically
• Complete required tasks such as required training, logs and reports in a timely manner
• Other duties as may be periodically assigned by the Community Manager or Regional Manager

What you’ll need to Succeed:

• A clear understanding of business concepts, processes and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem-solving, sales, maintenance and resident relations.
• Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
• Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met
• Knowledge in maintenance to include carpentry, electrical, plumbing, heating and cooling systems, painting, drywall, buffing and waxing, use of power tools (pools and irrigation systems where necessary)
• Ability to speak, listen, read and write English with sufficient proficiency to maintain a safe environment at all times, which is a business necessity, as further detailed above.
• Must provide own tools where applicable
• 1-3 years of experience in Property Management
• High School Diploma or GED required
• HVAC certification preferred

E-Verify:
Our Company participates in E-Verify and will verify authorization to work in the U.S.

Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.