Service Manager - Somerville, MA

The Goodyear Tire & Rubber Company; Somerville (MA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical insurance

401(k)

Tuition assistance

Sick leave

Job summary

A leading tire and auto service provider in Somerville, MA is seeking a Service Manager to oversee service department operations, manage associates, and enhance customer satisfaction. The ideal candidate has at least one year of automotive service management experience and a valid driver's license. This role offers competitive pay ranging from $25.00 to $27.00 per hour, along with comprehensive benefits including medical, 401(k), and tuition assistance.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license required.
• Must be at least 18 years of age.

Responsibilities

• Manage the service department effectively by scheduling associates and appointments.
• Drive sales goals through guest interactions.
• Ensure guest satisfaction by liaising between technicians and guests.

Skills

Automotive service management

Sales skills

Customer service

Teamwork

Job description

Join to apply for the Service Manager - Somerville, MA role at The Goodyear Tire & Rubber Company

Goodyear. More Driven.

• Walk in interviews Tuesdays 9-1

Location: 1 Bow Street

Shift: Must be able to work retail hours including some holidays and weekends

Starting Pay: $25.00-27.00 and ongoing training to promote your career growth

The base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location.

Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sickness and vacation time, as well as tire discounts.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

General Description

As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests.

Responsibilities Will Include, But Will Not Be Limited To

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures.

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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