Assistant Service Manager - Worcester, MA

The Goodyear Tire & Rubber Company; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tire manufacturing company is seeking an Assistant Service Manager in Worcester, MA. The ideal candidate will manage the service department, drive sales, and provide excellent customer service. Previous automotive service experience is required. This full-time position offers an opportunity to develop skills in a dynamic environment.

Qualifications

• Minimum 1 year of previous Automotive Service department experience.
• Valid driver's license.
• Must be at least 18 years of age.

Responsibilities

• Drive and reach sales goals through guest interactions.
• Build guest relationships and ensure satisfaction.
• Effectively manage the service department.

Skills

Automotive Service Experience

Customer Relationship Skills

Communication

Teamwork

Problem-Solving

Job description

Assistant Service Manager - Worcester, MA

Join to apply for the Assistant Service Manager - Worcester, MA role at The Goodyear Tire & Rubber Company.

General Description

As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities Will Include, But Will Not Be Limited To

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Minimum 1 year of previous Automotive Service department experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call [phone]. For more information about Equal Employment Opportunity laws, and additional supplementary information.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing