Service Manager - Omaha

SupportFinity™; Nebraska; On-site; USD 50,000 - 70,000; Full time

Job summary

SupportFinity™ is looking for a dedicated Service Manager in Nebraska to ensure an exceptional experience for every guest. This role entails developing front-of-house staff, managing financial performance, and enhancing customer service through effective communication and team collaboration.

The ideal candidate has over 2 years of experience in a high-volume restaurant environment and excels in team leadership, coaching, and conflict resolution. Full-time hours are expected, including evenings and weekends.

Qualifications

• 2+ years of proven success in a high-volume restaurant environment.
• Strong ability to analyze data and suggest improvements.
• Excellent people management skills and conflict resolution.

Responsibilities

• Ensure a high standard of guest experience.
• Develop and train FOH staff.
• Accountable for the financial performance.

Skills

Team Leadership

People Management

Conflict Resolution

Financial Acumen

Education

2+ years in high-volume restaurant

Tools

POS systems

Scheduling software

Job description

Summary / Objective

The objective of the Service manager is to ensure our guests have an amazing experience every time they visit. This is achieved through communication with guests, and supporting and training the FOH staff to deliver relentless hospitality. This role sits on the location leadership team and has a role in supporting overall taproom operations.

Core Values

• Set the Tone
• Thirst for Improvement
• We Care
• Passion Driven

Essential Functions

• Accountable for the guest experience: ensuring the restaurant is opened and closed with the highest of standards and guests have a fantastic experience from entry to exit.
• Communication with your team: accountable for service running smoothly everyday, setting expectations and giving direction daily to your team through effective communication, setting them up for success.
• FOH team development: responsible for developing, growing, training and refining teammates in our values, standards, and stories.
• Event Support: full understanding of events and ability to run any event.
• Participate in location leadership meeting, discuss issues effectively, provide experience, insights and ideas to help Big Grove constantly improve, and complete all tasks assigned from those meetings timely.
• People management: use our people and performance tools to communicate, manage, check in, support, hold accountable and follow through with the team.
• Accountable for Financial Performance: part of leadership team, accountable for the financial performance, effectively manage FOH COGS, inventory and labor cost, and implement ideas and education to increase revenue.
• Foster a cohesive and productive working environment through strong cross‑departmental communication and collaboration among teams.

Leadership & Team Management

• Strong ability to lead, inspire, and develop teams.
• Experience in hiring, training, and retaining high‑performing staff.
• Conflict resolution and ability to handle employee or customer issues effectively.

Financial & Business Acumen

• P&L management to drive revenue and profitability.
• Cost control strategies, including inventory management, labor costs, and waste reduction.

Customer Experience & Brand Management

• Ability to create a consistent and amazing guest experience through the team.
• Understanding of customer preferences, menu development, and special events.
• Brand ambassador mindset, ensuring the taproom aligns with the company’s values and brand.

Problem‑Solving & Adaptability

• Ability to troubleshoot staffing shortages, supply chain issues, or unexpected operational challenges.
• Comfortable making quick, data‑driven decisions in a fast‑paced environment.
• Flexibility to adapt to market trends, seasonal shifts, and evolving customer expectations.

Technical & Industry Knowledge

• Understanding of draft systems, beer production, and bar operations.
• Familiarity with POS systems, scheduling software, and other restaurant software.
• Knowledge of beer styles, food pairings, and proper service techniques.

Supervisory Responsibility

Supervises all Front of the House Staff. Works closely with Back of the House Leadership to ensure Big Grove is operative the best way possible.

Physical Setting

Work primarily performed in a taproom/restaurant setting, with frequent movement between FOH and BOH. Exposure to noise, crowds, varying temperatures (kitchen, patio, cooler), occasional outdoor elements during events.

Pace & Demands

Position involves frequent interruptions, managing multiple priorities, and responding quickly to guest or staff needs. Standing, walking, and moving throughout the shift required, often for 8–10 hours at a time.

Collaboration

Regular interaction with team members across all departments (FOH, BOH, brewery, corporate) as well as guests, vendors, and community partners.

Leadership Presence

As the leader of the team, Service Manager expected to lead by example, maintain a visible presence on the floor, and support operational efficiency and team morale in a dynamic environment.

Physical Demands

Mobility: stand and walk for extended periods (up to 8–10 hours per shift). Lifting and carrying up to 25–50 pounds. Reaching, handling, operating equipment or POS systems. Frequent bending, stooping, climbing stairs, balancing. Sensory: visual observation, verbal communication, hearing in loud environment. Environmental: exposure to noise, varying temperatures, cleaning supplies, crowded spaces.

Position Type and Expected Hours of Work

Full‑time. Hours may vary week to week. Expected 45–50 per week. Schedules posted the week prior. Open 7 days a week; evenings and weekends required.

Travel

Occasional travel may be expected.

Preferred Education and Experience

• 2+ years proven success in a high‑volume, multi‑unit restaurant/hospitality environment.
• Strong ability to analyze data, diagnose issues, and suggest improvements accordingly.
• Excellent people management skills, conflict resolution, coaching, developing, promoting teamwork, and performance management.
• Proven track record in assisting operations to meet revenue and profitability objectives.
• Willingness to continuously learn and change, accommodating company directives.
• Strong communicator with excellent interpersonal skills.