Service Manager - North Dartmouth, MA

GOODYEAR Career Sites Springboard; Dartmouth (MA); Sur place; USD 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical, prescription, dental, vision

401(k)

Life insurance

Disability

Tuition assistance

Paid vacations

Tire discounts

Résumé du poste

Goodyear in the United States is seeking a Service Manager to gain hands-on experience in one of our auto service centers by delivering outstanding service and connecting with guests.

You will manage the service department, schedule staff and appointments, drive tire and service sales, mentor technicians, communicate warranties and promotions, and ensure a clean, safe work area while responding to guest needs.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsabilités

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Connaissances

Automotive Service management

Valid driver's license

Guest service

Safety awareness

Description du poste

The pay range for this position is $25 - $27/hr; however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location.

Goodyear owns and operates more than 580 tire and auto service centers nationwide.

We offer a fun, fast paced work environment, with competitive base pay.

We offer fast‑track career advancement opportunities for hard working, team players who can deliver results.

At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions.

Benefits

• Selected candidates may be eligible for a number of benefits, including: medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.
• Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations.

General Description

As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guests
• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests
• Responsible for contributing to the training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous automotive service sales experience
• Previous automotive service experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Commitment to following established safety policies and procedures.

Job Titles

• Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager