Service Manager, Minneapolis MN

A1 Garage; Minneapolis (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, 401K

Paid Time Off

Weekly Pay

Internal Promotion opportunities

Company swag

Job summary

A1 Garage Door is seeking a Service Manager to provide direct oversight of field teams, oversee fleet and inventory, and manage budgets and supplier relationships. You will lead hiring, coaching, and development to build a high-performing service organization.

You will supervise service technicians and maintenance staff, drive performance, safety, and customer satisfaction while promoting the company’s vision and values.

Qualifications

• Minimum of 3 years managerial experience supervising and coaching a team.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to understand, interpret, and apply applicable laws, guidelines, regulations, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving abilities.
• Proficient with Microsoft Office or related software.
• Proficient in using CRM systems, specifically Service Titan.
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide direct oversight and guidance to up to 20 field employees including service and maintenance technicians.
• Oversee batch/deposits activities, track Divvy expenses, and handle purchasing.
• Monitor budgets and review profit and loss statements.
• Actively manage and optimize fleet operations.
• Order and organize non-inventory items as needed.
• Audit inventory counts and resolve discrepancies.
• Maintain clean, organized warehouse space and ensure safety standards.
• Provide ongoing performance management through weekly 1:1s and coaching or disciplinary actions as needed.
• Participate in hiring events, recruit, interview, and onboard/offboard employees.
• Develop Apprentices into Technicians and advance staff to supervisory roles.

Skills

People management

Interpersonal skills

Organizational skills

Time management

Analytical skills

Problem solving

Customer service

Tools

Service Titan CRM

Microsoft Office Suite

Job description

I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states.

As a Service Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!

• You train and coach for performance like your life is depending on it

• You lead by example, leveraging company's vision and values

• You have a bias for actionand you make it happen every day

• You are self-motivated and you are looking to grow your career

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to

• You think that management is "more chill"

• Systems/software scare you.

The Job:

• Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians

• Responsible for batch/deposits, tracking Divvy expenses, and purchasing

• Track budgets and profit and loss statements.

• Actively monitor and manage fleet

• Order and organize non-inventory items

• Audit and review inventory counts for accuracy and disposition discrepancies

• Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner

• Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)

• Responsible for hiring events, recruiting, interviewing, on and offboarding employees

• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond

Basic Requirements:

• Be nice! I know, we shouldn’t have to say that, but we mean it

• Minimum of 3 years managerial experience supporting and training a team

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Proficient with Microsoft Office Suite or related software

• Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan

• Must be able to lift up to 50 pounds at times

#INDA1

Benefits and other cool stuff:

• Medical, dental, vision, 401K
• Paid Time Off
• Weekly Pay
• Internal Promotion opportunities
• Company swag

A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.