Service Manager/Maintenance Supervisor (TD1-2)

ZipRecruiter; Dallas (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading real estate management company is looking for a Service Supervisor to maintain apartment communities and lead a team of technicians. This role ensures lush grounds and functional facilities, promoting resident satisfaction through effective property management and maintenance practices.

Benefits

Mentor program for all team members

Compensation package including bonuses

Health, vision, dental, and life insurance

401k benefits

30% rent discount

PTO accrual starting at 15 days a year

Monthly training sessions

Qualifications

• Bilingual in English and another language encouraged.
• Self-motivated, able to set priorities.
• Availability for emergency calls during nights and weekends.

Responsibilities

• Perform general maintenance duties and respond to service requests promptly.
• Oversee property maintenance focusing on resident satisfaction.
• Engage in preventive maintenance.

Skills

Leadership

Communication efficace

Résolution de problèmes

Gestion du temps

Service client exceptionnel

Education

High school diploma or equivalent

HVAC/R certification encouraged

Tools

Outlook

Excel

Word

Job description

Job Description

At New Earth Residential, we believe in the power of community.

Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on?

Turtle Dove is a 120-unit community managed as two phases with one Manager and two Maintenance Team Members.

Highlighted Employee Benefits:

• Mentor program for all team members
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental, and life insurance
• 401k benefits
• 30% rent discount
• Biannual team celebrations
• PTO accrual starting at 15 days a year
• Monthly virtual and on-site training sessions

General Summary of Associate Responsibility:

• Support and assist all aspects of community operations, reporting to and acting under the direction of the Community Manager.

Knowledge / Experience / Ability:

• Bilingual in English and another language encouraged
• Capable of following precise oral and written instructions
• Strong leadership skills with a dedication to delivering exceptional customer service
• Self-motivated, able to set priorities, manage time effectively, and achieve goals independently
• Problem-solving skills for handling unexpected issues and adapting to changing priorities in a fast-paced environment
• Effective communication and organizational skills; ability to engage with staff, supervisors, corporate teams, and vendors
• Proficiency in tracking and managing inventory
• Physical ability to lift up to 50 lbs., including handling chemicals
• Intermediate math skills for financial records, budgeting, and fiscal reporting
• Availability for emergency calls during nights and weekends
• Proficiency in Outlook, Excel, Word, and internet tools
• Attentiveness to community needs and commitment to maintaining amenities
• High school diploma or equivalent; business foundation knowledge; HVAC/R certification encouraged

Responsibilities:

1. Residential Standards:

• Perform general maintenance duties and respond to service requests promptly and independently
• Oversee property maintenance, focusing on resident satisfaction and occupancy goals
• Engage in preventive maintenance and manage mechanical systems to preserve property value
• Maintain grounds and common areas in excellent condition
• Adhere to safety protocols and provide courteous service to residents

2. Community Inspections and Quality Assurance:

• Conduct new construction walkthroughs as needed
• Coordinate with landscapers monthly for curb appeal
• Perform quarterly trash chute inspections, if applicable
• Participate in annual walkthroughs with construction and management teams
• Prepare for HUD inspections

3. Financial Performance:

• Assist with bidding for new contracts
• Ensure completion of capital expense projects
• Build strong vendor and contractor relationships
• Implement strategies to reduce maintenance costs

Additional Details:

• Category: Non-Exempt
• Supervisor: Community Manager
• Hours: Full-time, 40 hours/week, may include weekends and after-hours emergencies
• Physical Demands: Medium work, including lifting up to 50 lbs., climbing, bending, and working outdoors
• Drug Screens: Pre-employment, post-injury, suspicion, and random testing