Service Manager - Machine Division

Holt Co.; Longview (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

HOLT CAT seeks a Service Manager- Truck to lead the service area, establish production goals, supervise and train staff, and ensure work aligns with department goals. The role involves monitoring facilities, tools, and safety while communicating progress to regional leadership.

The position requires strong mechanical expertise, leadership, and experience in a repair/service shop environment to deliver high-quality workmanship and efficiency.

Qualifications

• Education and experience align with supervisory service roles.
• Aerial lift and forklift certification required.
• 5–8 years of related work experience preferred.

Responsibilities

• Hires, develops, evaluates, and motivates technicians for productive work.
• Model and enforce values-based leadership across the shop.
• Manage staffing, safety, and quality in a repair/service environment.
• Implement department policies and monitor work processes.
• Oversee timekeeping, reports, and shop maintenance.
• Plan work, enforce procedures, and pursue improvements.
• Coach for safe work practices and customer service goals.
• Control expenses through warranty and damage recovery, and manage fleet.
• Maintain facilities and comply with safety policies.

Skills

Mechanical background

Equipment knowledge

MSHA OSHA DOT knowledge

Quality control

Teamwork & communication

Safety leadership

Decision-making

Education

High school diploma or trade school

Aerial lift certification

Forklift certification

Job description

Job Summary

The Service Manager- Truck is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to his/her Regional Service Manager.

Modeling Practices

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Job Details

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Longview

Address: 5110 W Loop 281, Longview, Texas, 756039468

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Workplace type: Onsite

Essential Functions

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
• Communicate, implement, and monitor service department policies to ensure a high level of consistency
• Monitors and controls time records, service reports, and shop maintenance activities
• Plans and assigns work, enforces policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures and working conditions
• Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
• Manages company expenses through warranty and damage recovery
• Maintains delivery and field service fleet
• Maintains facilities to Cat Contamination Control
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Highly developed mechanical background with various size and type engines and electrical systems
• Extensive knowledge of construction equipment, aerial, and lifting equipment
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Extensive knowledge of, and experience with MSHA, OSHA & DOT, certification preferred
• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Operation and control skills - Controlling operations of equipment or systems
• Advanced mechanical skills and understanding of schematics and diagrams
• Solid teamwork, communications, and interpersonal skills
• Judgment and decision-making skills to consider relative costs and benefits of potential actions, and the ability to determine the appropriate course of action
• Great attention to detail and solid organizational skills
• Solid recordkeeping and document control to ensure compliance with company policy and procedures
• Ability to manage multiple priorities
• Ability to read and understand information and ideas presented in writing
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• High school/equivalent diploma or trade school diploma required
• Aerial lift and forklift certification required
• Five to eight years of work-related skill, knowledge, or experience preferred

Supervisory Responsibilities:

• Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Less than 10% travel per year with some overnight stays; 90% related to training
• Valid driver's license

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
• Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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About HOLT CAT

HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt Cranes, Trimble Heavy and Highway construction products and AccuGrade grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the "Caterpillar." HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande.