Service Manager - Kansas City, MO

AECOM; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Goodyear is hiring a Service Manager to oversee the service department at a Commercial Tire & Service Center in Kansas City. Responsibilities include managing staff, ensuring customer satisfaction, and optimizing operations. Applicants should have management experience, prior tire industry knowledge, and strong communication skills.

Benefits

Medical, dental and vision insurance

Vacation

401k

Qualifications

• Minimum 2 years management experience.
• Prior commercial tire experience preferred.
• Valid driver's license and ability to meet DOT requirements.

Responsibilities

• Manage service department and assist technicians.
• Ensure customer satisfaction and accurate service estimates.
• Hire, train, and communicate tasks to associates.

Skills

Management

Customer Service

Communication

Education

High School or GED

Job description

**Goodyear. More Driven.**

**IMMEDIATELY HIRING!!! – APPLY TODAY!!!**

Goodyear and its Raben Tire company-owned outlets operate tire and auto service centers in 6 states. We are a team of highly motivated people dedicated to providing the best tire products, best prices and excellent service to our customers. We offer an employment package which includes competitive salary, and a full benefits package with medical, dental and vision insurance, vacation, and 401k. Further career opportunities available with experience and training to become a certified tire technician.

**General Description:**

As a Service Manager you will be responsible for managing the service department including the team and equipment at a Goodyear Commercial Tire & Service Center. You will also be responsible for assisting technicians in daily work routines and ensuring customer satisfaction.

**Learn about our culture!** **Click Here to Hear from our Associates!**

**Responsibilities will include but not be limited to** :

+ Assist Center Manager in achieving sales, units, and profited budgeted objectives.

+ Ensure proper service estimates are delivered to the customer.

+ Quote tire prices accurately, including trade-ins.

+ Complete work orders, PM checklists, and other paperwork effectively and efficiently.

+ Responsible for efficiently processing billing

+ Control and protect the assets of the company by maintaining awareness of inventory levels.

+ Provide "Service Excellence, Always" to meet the service goals of the location and needs of the customer.

+ Assist the Center Manager with hiring, training, and managing associates.

+ Train new and existing associates.

+ Communicate specific work assignments and responsibilities to associates.

+ Assist the Center Manager in ensuring proper staffing levels with qualified personnel.

+ Assist associates in technical areas as needed.

+ Facilitate effective communication throughout the center by working closely with the Center Manager.

+ Operate the Service Department as an accident free/safe workplace.

+ Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting

**Basic Requirements:**

+ Minimum 2 years management experience

+ Prior commercial tire experience

+ Must be willing to work scheduled shifts including nights and weekends.

+ Must have a valid driver's license for the type of vehicle required for the position and be able to meet DOT driver qualification requirements.

+ Be at least 21 years of age.

+ No relocation is being offered for this position

+ Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

**Preferred Qualifications:**

+ High School or GED

+ Relevant commercial tire service and/or management experience.

**Candidate Criteria:**

+ Strong oral and written communication ability.

+ Commitment to follow all safety procedures and work in a safe manner.

+ Must be able to work in a results-oriented, fast-paced environment as part of a team.

+ Must be a self-starter and willing to take initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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