Service Manager II - Hanover MA

VIP Tires & Service; Hanover (York County); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager II to lead their Hanover team. This role is pivotal in fostering a culture of exceptional customer service and safety while managing a dedicated team. You will be responsible for hiring and training associates, ensuring compliance with regulations, and maintaining high operational standards. With a focus on team-building and customer education, this position offers significant opportunities for professional growth within the automotive service sector. If you are passionate about leadership and customer satisfaction, this is the perfect opportunity for you.

Qualifications

• 2+ years of automotive service management experience required.
• Strong leadership and communication skills essential.

Responsibilities

• Lead a team to ensure effective customer service and safety compliance.
• Manage scheduling and support staff training and development.

Skills

Leadership

Communication

Organizational Skills

Customer Service

Automotive Service Knowledge

Education

Two-year College or Technical School

Tools

ASE Certifications (C1, P2, G1)

State Inspection License

Job description

Join to apply for the Service Manager II - Hanover MA role at VIP Tires & Service

2144 Washington St, Hanover, MA 02339, USA Req #744

Sunday, March 9, 2025

Title and Reporting

Title: Service Manager II (SMII)

Reporting To: Service Manager

Employment Classification: Exempt

General Summary

The SMII embodies VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes. Serving as a permanent member of the VIP team, the SMII acts in place of an Assistant Manager, with high potential for future advancement. The role involves leading a team to ensure effective customer service, maintaining safety and compliance, and delivering exceptional customer experiences aligned with VIP standards.

Essential Duties & Responsibilities

• Prioritize workplace safety by following all policies, completing safety training, and reporting unsafe conditions.
• Perform all duties of the Assistant Manager role.
• Learn and implement VIP’s team-building and customer service processes.
• Hire, develop, and support associates, ensuring they complete required training and certifications.
• Manage scheduling to meet customer needs during all hours of operation.
• Communicate effectively with the team through daily huddles and meetings.
• Support customer education through the 5 for 5 process and manage work order dispatching.
• Participate in off-site meetings and training as needed.
• Maintain facility and equipment, ensuring safety and cleanliness standards are met.
• Ensure compliance with all regulations and company policies.
• Support policy administration and communicate with management.

Performance Measurement

The SMII assists the Service Manager in achieving performance targets through various reports and metrics.

Work Week and Attendance

• Standard: 5-day workweek, minimum 50 hours.
• Arrive before shifts, be prepared, and work scheduled hours.

Minimum Qualifications

• Strong leadership, communication, and organizational skills.
• Understanding of automotive service industry.
• Two years of related automotive service management experience.
• Educational background: Two-year college or technical school preferred.
• Valid driver’s license, ASE certifications (C1, P2, G1), and state inspection license if applicable.

Physical and Environmental Conditions

Work performed indoors with exposure to weather, chemicals, noise, and mechanical equipment. Must wear protective gear and support physical activities, including lifting.

Additional Information

This description summarizes the role; other duties may be assigned. VIP is an equal opportunity employer and provides accommodations for applicants with disabilities.