Service Manager II ($89,200 - $121,500)

Irvine Company Chicago; San Jose (CA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Competitive benefits

401(k) matching

Health benefits

Job summary

Irvine Company Apartment Communities, a division of Irvine Company, is seeking a Service Manager II to oversee maintenance for large apartment communities. You will lead a maintenance team, manage budgets and inventory, and ensure safety and operational excellence across sites in California.

The role requires a high school diploma or GED, 5–8 years of relevant experience, EPA 608 certification, and a valid CA driver’s license.

Qualifications

• High School Diploma or GED or equivalent experience.
• 5-8 years of relevant work experience.
• EPA 608 (Core and Type II) certification required.
• Ability to communicate clearly in English, written and spoken.
• Valid California driver’s license and drive regularly between communities.

Responsibilities

• Hire, train, coach and manage performance of maintenance team.
• Anticipate customer needs and provide excellent service.
• Ensure facilities are maintained to company standards and identify hazards.
• Oversee work orders, unit turnovers, preventative maintenance, and inventory/purchasing.
• Ensure financial controls and KPI monitoring, audits and compliance.

Education

High School Diploma or GED

Job description

Position Summary

The Service Manager II oversees maintenance operations for communities of over 500 apartment homes and leads a maintenance team that performs service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

Position Summary

The Service Manager II oversees maintenance operations for communities of over 500 apartment homes and leads a maintenance team that performs service requests, preventative maintenance, and unit turnovers. Manages the budget and inventory, ensures adherence to company standards and safety/Occupational Safety and Health Administration (OSHA) regulations and collaborates on asset preservation and operational excellence initiatives.

Key Responsibilities

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.

Preferred Education

• High School Diploma or General Educational Development (GED) or equivalent experience

Preferred Years Of Relevant Work Experience

• 5 - 8 years

Additional Requirements

• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus.
• The physical requirements for this position include: Below waist lift - 48lbs, Below to above waist lift - 34lbs, Push/pull (walking) - 60lbs force, Ladder climbing - Occasional, Unilateral balance - Average of 20 seconds or more per leg
• Travel between communities may be required daily. Ability to perform these functions at multiple sites is required
• After hours on-call support as needed
• Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)

Minimum Qualifications / Other Expectations

Community Details

Communities of Responsibility: Crescent - Verona/Mirada/Tesoro

Unit Count: 1188

Compensation

Base Pay Range: $89,200.00 - $121,500.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.