Service Manager II

BH Management; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Job summary

BH Management seeks a Service Manager II to coordinate maintenance staff across multi‑unit properties. You will plan schedules, supervise repairs, and maintain safety and quality standards while ensuring resident satisfaction and adherence to company procedures.

The role requires hands-on maintenance experience, strong computer skills, and the ability to manage a large team across 300–500 units in one community. On‑call duties may apply.

Qualifications

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry-specific technology to coordinate and respond to resident/management requests.
• Regularly performs manual, task-oriented work independently and prioritize tasks.
• Assigning tasks to a large team.
• High School diploma – preferred.
• Oversee 300-500 units in one community.

Responsibilities

• Schedule maintenance staff and assign daily tasks.
• Coordinate site staffing with the Community Manager.
• Identify training needs and arrange programs.
• Ensure safety training for maintenance staff.
• Monitor property safety audits and condition.
• Oversee repairs and rehab to company standards.
• Respond to resident requests and track satisfaction.
• Maintain tools inventory and security.
• Participate in on-call rotations as needed.

Skills

Maintenance scheduling

Advanced computer skills

Independent work

Team leadership

Education

High School diploma

Oversee 300-500 units (one community)

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary

The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions

• Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff.
• Participates in the site staffing needs with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees.
• May assist with completing written property safety audits.
• Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards.
• Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects.
• Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components.
• Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance.
• Responsible for the maintenance and security of all property‑issued tools.
• Shares on‑call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident request per company standards.
• Other duties as assigned.

Minimum Qualifications/Skills

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly performs manual, task‑oriented work independently and prioritize tasks.
• Assigning tasks to large team.
• High School diploma – preferred.
• Oversee 300-500 units in one community.

Required Certifications

• EPA section 608 Type I – Appliance, Type II – HVAC or Universal, Certified Pool Operator where required by local jurisdiction.
• Working knowledge of appliance repairs.
• Working knowledge of HVAC repairs.
• Required to provide own (industry specific) hand tools.

Work Schedule

Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on‑call” and/or participate in a rotating “on‑call” schedule as needed to meet business needs.

Physical Requirements/Environment

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Other Information

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all‑encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.

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