Service Manager II

LiveBH; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

BH Management, LLC is seeking a Service Manager II to coordinate the work of staff maintaining multifamily properties. You will prepare schedules, assign tasks, and oversee work quality, with involvement in construction or major renovations as needed.

The role emphasizes safety, customer focus, and professional representation of the company. The position requires strong leadership, hands-on maintenance experience, and ability to manage a large team across 300-500 units in a single community;

Qualifications

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry specific technology to coordinate and respond to requests.
• Regularly performs manual, task-oriented work independently and prioritizes tasks.
• Assigning tasks to large team.
• Oversee 300-500 units in one community.

Responsibilities

• Schedule and coordinate maintenance work across staff.
• Assign tasks and oversee work quality.
• Supervise safety training and ensure OSHA and local codes compliance.
• Monitor daily property and grounds inspections and address hazards.
• Support preventive maintenance programs and on-call rotations.

Skills

Maintenance leadership

Scheduling

Safety compliance

Team supervision

Technical troubleshooting

Education

High School diploma

Tools

Hand tools

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come and are ready to tackle what's next. Come join us!

Position Summary

The Service Manager II coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions

Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits. Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff. Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance. Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment. Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines. Has a complete understanding and working knowledge of the company’s policies and procedures, and ensures team's understanding and compliance. Responsible for the maintenance and security of all property-issued tools. Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident request per company standards. Other duties as assigned.

Minimum Qualifications/Skills

• Minimum of five or more years of progressive maintenance and safety experience.
• Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritize tasks.
• Assigning tasks to large team.
• High School diploma - preferred.
• Oversee 300-500 units in one community

Required Certifications

• EPA section 608 Type I - Appliance
• Type II - HVAC
• Universal, Certified Pool Operator where required by local jurisdiction.
• Working knowledge of appliance repairs.
• Working knowledge of HVAC repairs.
• Required to provide own (industry specific) hand tools.

Work Schedule

Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.

Physical Requirements/Environment

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Employee Conduct & Policies

All BH employees are expected to always conduct themselves in a professional manner, perform the tasks delegated by supervisors, and observe and support the company’s policies and procedures. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments). Employees in this position must be able to perform the essential functions of the job with or without reasonable accommodation. Requirements may be subject to possible modification to reasonably accommodate individuals with a disability. BH Management Services reserves the right to add or change responsibilities at any time in order to meet business and organizational needs.

Equal Employment Opportunity

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

Compensation

Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Thanks for considering BH as the next step in your career journey! A career at BH means your work will have a real impact on people’s lives. So if you’re seeking a meaningful career in the exciting realm of real estate, we’re excited to hear from you.