Service Manager I

Cove Property Group; Maryland; On-site; USD 52,000 - 74,000; Full time

Job summary

Cove Property Management in Maryland is seeking a Service Manager I to oversee maintenance, repairs, vendor coordination, and preventative maintenance across our residential portfolio. You will lead a maintenance team, schedule work, and ensure compliance with regulations while delivering outstanding resident service.

The role emphasizes problem-solving, cost awareness, and quality workmanship, with responsibility for turnover preparation, equipment upkeep, and training staff to uphold Cove's

Responsibilities

• Policy Adherence: complies with guidelines, demonstrates integrity, owns decisions, uses materials safely, upholds Cove values KNOW IT, OWN IT, SHOW IT.
• Communication: communicates clearly, collaborates with team, provides courteous customer service, follows instructions, flags low stock to supervisor.
• Service Execution: identifies and resolves problems, prioritizes work orders, handles maintenance tasks (HVAC, electrical, plumbing, carpentry, painting), and ensures timely completion.
• Record keeping & procurement: maintains purchase records, evaluates vendor pricing, and orders supplies promptly.
• Facilities & scheduling: manages common area systems, elevators, sprinklers, door entry systems, and coordinates moves, inspections, and vendor scheduling.
• Team leadership & training: recruits, directs daily activities, provides hands-on training, and identifies external training opportunities.
• Vendor & budget management: evaluates vendors, reviews budgets vs. expenditures, ensures high-quality results.
• Operations & on-call: maintains shop, equipment, responds to work orders, and performs inclement weather duties.

Job description

Job Description

The Cove Mission Statement

Cove Property Management is dedicated to providing top level customer service while managing income-producing properties, enhancing operating performance, and increasing value for investors through dedicated property management.

Position Overview

The Service Manager I is entrusted with a range of responsibilities, including attending to repair requests, conducting preventative maintenance, preparing residences for occupancy, scheduling with vendors and ensuring satisfactory completion of work, managing property services, implementing capital upgrades, and playing a pivotal role in team development and training. A strong emphasis is placed on problem-solving and delivering outstanding customer service. All federal, state, and local regulations are expected to be followed accordingly.

Key Responsibilities

1. Policy Adherence:
   • Complies with organizational guidelines and procedures, demonstrating ethical, tactful behavior, and integrity.
   • Takes ownership and accountability for decisions, actions and consequences.
   • Uses, maintains, and stores work material safely, responsibly and properly.
   • Observes and enforces company values, goals, and the Cove vision statement to KNOW IT, OWN IT and SHOW IT.
2. Communication:
   • Communicates clearly, directly, and honestly through written and verbal communication.
   • Collaborate effectively with team members.
   • Provides professional and courteous customer service to all customers, residents, prospects, vendors, and team members consistently.
   • Collaborates effectively with team members.
   • Follows verbal and written instructions from supervisors.
   • Clearly communicates with supervisor when supply stock is low.
3. Service Execution:
   • Demonstrates appropriate job knowledge by identifying and responding to problems effectively and accurately.
   • Prioritizes work orders appropriately and produces work that is comprehensive in scope, complete in detail, and closed out timely.
   • Responds efficiently to service requests, such as but not limited to clogged drains and toilet repairs, outlet and light fixture replacement, blind replacements, installation of new appliances, door hardware replacement, drywall repairs, painting and more.
   • Performs various maintenance skills including, but not limited to HVAC, electrical, plumbing, carpentry repairs, appliance repairs, painting, apartment turnover assistance, and general upkeep.
   • Maintains accurate records for purchases, evaluates pricing from vendors to achieve best costs, and timely ordering of required purchases.
   • Manages and maintains common area mechanical systems, including multi-unit hot water heaters, boilers, and HVAC systems.
   • Ensures proper care of building systems, including but not limited to elevators, sprinklers, alarm systems, and door entry systems.
   • Identifies, anticipates, initiates, and develops sound, timely and practical solutions to daily challenges and unique conflicts.
   • Sets priorities, meets established deadlines, and effectively uses work time to achieve goals and objectives consistently.
   • Regularly walk move-outs to determine maintenance needs, including but not limited to pre-move out inspections, effectively schedules vendors, walks all move-ins prior to resident occupancy to ensure high-quality presentation.
   • Schedules, monitors, and performs maintenance and apartment turns. If applicable, inspects swimming pool, common areas and amenities for condition. Regularly reviewed required life/ style needs at property.
   • Assists in recruitment efforts, identifying potential technician candidates, conducting interviews, and hiring maintenance personnel.
   • Directs daily activities of maintenance team, including but not limited to preparing work schedules, assigning tasks, monitoring work progress, and reviewing and appraising all work done by maintenance members.
   • Provides hands on training to all service technicians, and assists in identifying outside training opportunities
   • Identifies qualified vendors, effectively evaluates scope of work and pricing, reviews work performed for high-quality results. Reviews budget line items and compares to actual expenditures.
   • Maintains shop cleanliness and ensures the shop is stocked with the necessary materials to complete common work order request and maintenance needs.
   • Performs on-call duties as required.
   • Responds promptly to work order requests.
   • Performs inclement weather duties as required.

Professional Qualifications and Training

• Professional Development: