Service Manager - Growth, Training & Ownership

Independence Realty Trust Inc.; Canal Winchester (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Training

Growth opportunities

Stock awards

Medical insurance

Rent discounts

PTO

Holidays

Life/AD&D/LTD

401(k) match

Job summary

Independence Realty Trust Inc. (IRT) is seeking a Service Manager for BriceGrove Park, a vibrant multi‑family community within IRT. You’ll oversee a team of technicians, delivering high-quality service and timely repairs across plumbing, electrical, HVAC, and more while building strong resident relationships.

This role emphasizes leadership, budget awareness, and customer service in a fast-paced, stable environment with a growing company that values collaboration and growth.

Qualifications

• At least 2 years of experience in property maintenance or a related field.
• EPA Type I and II certifications required; CPO preferred.
• Physically able to lift up to 45 lbs regularly and up to 80 lbs occasionally; push/pull up to 200 lbs.
• Professional appearance with strong communication and customer service skills.
• Valid driver’s license required.
• Must attend a company-paid, multi-day, out-of-state training within 2 weeks of start date.

Responsibilities

• Collaborate with Community and Regional Managers on maintenance strategies and initiatives.
• Lead, train, and support the service team to ensure top performance.
• Prioritize and delegate work orders for timely, efficient completion.
• Set the standard by assisting with troubleshooting and service requests.
• Ensure budget compliance while delivering exceptional service and resident satisfaction.

Skills

Customer service

Team leadership

Education

EPA Type I & II certifications

CPO preferred

Job description

Independence Realty Trust Inc. (IRT) is seeking a Service Manager for BriceGrove Park, a vibrant multi‑family community within IRT. You’ll oversee a team of technicians, delivering high-quality service and timely repairs across plumbing, electrical, HVAC, and more while building strong resident relationships.

This role emphasizes leadership, budget awareness, and customer service in a fast-paced, stable environment with a growing company that values collaboration and growth.