Service Manager - Glendale, WI

The Goodyear Tire & Rubber Company; Bayside (WI); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical plan

Prescription coverage

Dental

Vision

401(k)

Life insurance

Disability insurance

Tuition assistance

Paid vacation

Tire discounts

Job summary

The Goodyear Tire & Rubber Company is seeking a Service Manager for an automotive service center. You will supervise the service department, schedule staff, manage service appointments, and ensure timely, quality work for guests.

You will drive sales through guest interactions, mentor technicians, and uphold safety and training initiatives, with opportunities for advancement.

Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver’s license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Contribute to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Skills

Communication

Teamwork

Guest relations

Sales

Job description

Let's Connect: APPLY TODAY To Schedule Your On Site Interview!

The pay range for this position is $25.00 - $30.00/hr; however, base pay offered may vary depending upon job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, as well as tire discounts.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technicians, sales team and management positions. We offer fast track career advancement opportunities for hardworking, team players who can deliver results.

General Description

As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.

Responsibilities

• Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests.
• Help drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests.
• Contribute to the training and development of service department associates.
• Articulate all warranties, promotions, and advertisements.
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

• Minimum 1 year of previous Automotive Service management experience.
• Valid driver’s license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Preferred Qualifications

• Previous automotive service sales experience.
• Previous automotive service experience.

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others.
• Hard worker, diligent execution and demonstrates personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Ability to read, understand, and follow procedures and guidelines.
• Working hours may include weekends and some holidays (depending on location).
• Commitment to following established safety policies and procedures.

Application Process

• Within 5 minutes of applying, you will receive an email and text with a link to complete the prescreen questionnaire on any device.
• If you pass, you will receive an invitation to schedule a phone or in-person interview.
• Your Goodyear application dashboard shows status updates and your recruiter’s contact details for assistance.

Positions Titles: Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager.