Service Manager / Fox Kia North

Elite; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive company is hiring a Service Manager to oversee service department operations. The role includes managing staff, maintaining quality and customer relations, and improving overall performance. Ideal candidates should have automotive knowledge and experience in customer service. Competitive salary and benefits are offered, emphasizing a positive work environment.

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• Experience in automotive customer service and service sales.
• Proficiency in Windows based computer software.
• Bilingual applicants strongly encouraged to apply.

Responsibilities

• Oversee all operations of the service department, including staff management and customer service.
• Maintain relations with OEM and exceed metrics and standards.
• Ensure work is completed to proper specifications with the highest quality.

Skills

Customer Service

Automotive Systems Knowledge

Staff Management

Service Sales

Bilingual

Education

High School Diploma or GED

Associates Degree or Undergraduate Degree

Tools

R.O. Writer

Windows Based Computer Software

Job description

Fox Kia North is seeking an experienced Service Manager to join our team at Elite. The Service Manager will oversee all operations of the service department, including staff management, customer service, and ensuring high-quality automotive repairs.

Key Responsibilities

• Recruit and retain technicians, advisors, and other fixed operations personnel while creating a positive work environment with a winning mindset.
• Forecast goals and objectives for direct departments.
• Maintain relations with OEM and exceed all metrics, standards and KPI’s including Customer Service Index rating.
• Focus on customer retention by building reputation of quality and service.
• Oversee organization, cleanliness, maintenance, and effectiveness of all fixed operations departments including Service, Parts, and Detail departments.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Ensure that all work is completed to proper specifications with the highest quality
• Assist with daily physical opening of store prior to standard work hours or earlier as workload demand and closing of store after standard hours or later as workload demands
• Assist with daily accounting closing and balancing procedures
• Continually strive to go the “extra mile” for our customers, and improve performance of the store

Qualifications:

Reasonable knowledge of automotive systems and repairs

· Experience in automotive customer service and service sales

· Proficiency in Windows based computer software

· Experience with R.O. Writer software application required.

· High school diploma or GED

· Associates degree or undergraduate degree helpful, but not required

· Bilingual applicants strongly encouraged to apply

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance