Service Manager - Flamingo

AIR Communities; Miami, Northern (FL, KY); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Apartment discount

401(k) match

Paid time off

Medical insurance

Parental leave

Tuition reimbursement

Job summary

AIR Communities is seeking an Apartment Maintenance Manager for our Miami, FL community. The role focuses on leading a maintenance team to ensure a high-quality living environment and timely responsiveness to resident service requests.

You will oversee vendor management, preventative maintenance, and apartment turns, while aligning with air operating procedures, safety guidelines, and budget goals. The position offers an on-site apartment discount and additional benefits.

Qualifications

• At least 3 years of maintenance and facilities management in property management.
• 1–3 years of experience leading a customer service/asset maintenance team.
• Ability to work a flexible schedule including evenings, weekends and on-call shifts.
• Ability to read, write, and speak English.

Responsibilities

• Lead and develop a team of 10+ direct reports.
• Provide exemplary service to residents and team members.
• Manage all aspects of property maintenance including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
• Communicate property maintenance and capital needs to management and ensure needs are addressed.
• Ensure property follows AIR operating procedures, regulations, and environmental health & safety guidelines.
• Manage budget to maximize ROI while maintaining quality and service.

Skills

Mechanical aptitude

Team leadership

Customer service

English proficiency

Job description

• Compensation: USD 120,000 - USD 130,000 - yearly

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring an Apartment Maintenance Managerfor our apartment community in Miami, FL.

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Base Pay of $120,000k-$130,000k + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Quarterly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earnup to $250.00 per month.
• An Apartment Discount Benefit option is availableto live on-site at the community you are working.
• AdditionalBenefits listed below.

What You Will Do

• Lead and develop a team of 10+direct reports
• Provide exemplary service to residents and team members
• Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
• Ensure property follows / in compliance with AIRoperating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualifications

What You Have

• At least 3 years of experience with technical maintenance and facilities management in the property management industry.
• 1-3 years of experience leading a team of people in customer service and asset maintenance
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

Who You Are

• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooter

Additional Information

• Paid time off includingvacation, sick time, 14holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• AnApartment Benefitoption is availableto live on-site at the community you are working
• 401(k) planwith up to 6%employer match.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job-related certifications and licenses.
• 15 hours ofpaid time annually forcommunity service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 9/2/2026.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.