Service Manager, Coolidge

Lucid Motors; Arizona; Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) retirement plan

Equity program and discretionary cash/

Descripción de la vacante

Lucid Motors seeks a Service Manager to lead the daily operations of the Lucid Service Center, building a world-class team of advisors, technicians and parts staff. You will drive customer experience excellence while implementing continuous improvement across service operations.

The role requires strong leadership, 10+ years of automotive service experience, and the ability to manage KPI performance, training and HR collaboration in a fast-paced environment.

Formación

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for KPI's such as CSI, Repair Completion Time, Days Down, PDI Turnaround.
• Experience managing a team of technicians focusing on selection, development, performance management, engagement and training.
• Exceptional ability to collaborate, motivate, and lead individuals, groups and vendors.
• Verifiable track record of excellence in Customer Service.
• Willingness to assist on repairs on an as-needed basis.
• Strong organization and ability to drive continuous improvement in a fast-moving environment.
• Excellent written and verbal communication skills.
• Ability to build a world-class team from the ground up.
• Ability to analyze and interpret internal reports.
• Advanced ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.

Responsabilidades

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs.
• Performance Management: continually evaluate the performance of each employee and provide feedback to drive results.
• Select, train, and develop employees, ensuring all positions are filled in a timely manner.
• Support, implement and provide follow-up for all training.
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships.
• Address any client concerns or complaints quickly and professionally.
• Possess a working knowledge of industry standards, regulations, restrictions, etc. and ensures department compliance.
• Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time.
• Monitor employee work and provide guidance and ongoing training as needed.
• Collaborate with Service Center technicians and assist in repairs of Lucid Motors vehicles.
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution.
• Assist with or perform administrative tasks.
• Resolve people and safety issues in a timely and effective manner, working with HR and appropriate teams.
• Other duties as assigned

Conocimientos

Team leadership

Customer service

KPI management

Staff development

Training

Communication

Problem solving

Travel availability

Educación

AA/BS in Automotive Technology or Business Management

Equivalent work experience

Herramientas

DMS software

MS Office

Descripción del empleo

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

The Service Manager will be responsible for the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, and parts staff. The Service Manager position will be responsible for building a world-class team focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting an example for their team while encouraging continuous improvement.

Responsibilities

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
• Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
• Select, train, and develop employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow-up for all training
• Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
• Address any client concerns or complaints quickly and professionally
• Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
• Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications

• Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Experience managing a team of technicians for selection, development, performance management, engagement and training
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills
• Ability to build a world-class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation & Benefits

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays, paid sick leave
• a 401(k) retirement plan
• Hourly/non-exempt employees accrue up to 120 hours paid time off
• salaried/exempt employee accrue up to 160 hours paid time off
• Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program
• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.