Service Manager, Commercial

The Terminix International Company Limited Partnership; California (MO); On-site; USD 63,000 - 101,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Phone and laptop provided

Health benefits

401(k) with company match

Paid time off

Job summary

Terminix is seeking a Commercial Service Manager to lead local Pest Technician teams and ensure outstanding service delivery. You will drive daily operations, scheduling, and customer satisfaction across branches, with emphasis on safety and regulatory compliance.

The role requires an associate degree and a valid driver’s license, with 1–2 years of related experience helpful. Relocation willingness and strong communication are valued traits in this field leadership position.

Qualifications

• Associate degree and a valid driver’s license required.
• 1–2 years of related experience helpful but not required.
• Willingness to relocate is highly desirable.
• Ability to lead and motivate others.
• Strong communications skills – written, verbal, presenting.
• Problem solving and practical solution finding.
• Ability to build rapport with customers and employees.
• Detail oriented with safety awareness.
• Basic/intermediate math aptitude for calculations related to sales and service.
• Comfortable working outside and in crawl spaces/attics when necessary.

Responsibilities

• Monitor branch scheduling and ensure pest tech routes are completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including cancelation requests.
• Inspect and evaluate Pest Technicians’ performance.
• Monitor inventory levels of pest control products.
• Facilitate training of local sales and service teams.

Skills

Leadership

Communication skills

Problem solving

Rapport building

Attention to detail

Math skills

Driver’s license

Education

Associate’s degree

Bachelor’s degree desirable

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a "Day-in-the-Life" look like?

Every day our teams of Commercial Pest Techs are out in the neighborhoods across the country visiting commercial customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancelation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree and a valid driver’s license are both requirements. (A four year degree is highly desirable)
• Having 1-2 years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• You are able to effectively lead and motivate others
• You have strong communications skills – impersonal, written, presenting
• You are good at problem solving and coming up with practical solutions
• You are able to build rapport easily and establish trust with customers and employees
• You are detailed oriented and understand the importance of safety
• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary
• Must possess a valid driver's license from state of residence

Why should I choose Terminix?

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation (base salary plus bonus potential)
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Pay Range Yearly: $62,700.00 - $101,200.00

Why Choose Us?

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Since 1927, Terminix has been an industry leader in pest control. You’ll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge.

Don’t let this opportunity crawl away, literally.