Service Manager - Barrett Honors

American Campus Communities; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

Health Savings Account (HSA) with Emlo

Short-Term Disability

Long-Term Disability

Preferred Membership Pricing at Local/

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Job summary

American Campus Communities is seeking a Service Manager for Barrett Honors in Tempe, AZ. This role leads the facilities maintenance team, oversees work orders, PM programs, and vendor relationships across the Barrett Honors property to support a high-quality resident experience.

The ideal candidate will have HVAC certification, 2–3 years in residential facilities maintenance, and proven leadership with strong planning and communication skills.

Qualifications

• HVAC certification preferred.
• 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

Responsibilities

• Manage the facilities maintenance team to enhance resident experience and oversee work orders, PMs, and vendor management.
• Recruit, hire, supervise, train, and develop team members; cross-train for flexibility.
• Oversee work order processes, including execution, close-out, and vendor coordination.
• Oversee property turn processes and manage vendors; assist with annual planning.
• Own preventive maintenance plans; schedule, delegate, track tasks.
• Ensure weather readiness and safety compliance; OSHA standards.
• Collaborate with nearby properties to share resources and support.
• Develop and supervise a cleaning/inspection program for public areas and apartments.
• Monitor budgets and performance; conduct evaluations with staff.
• Coordinate compensation discussions with HR; manage assets and inventory.
• Maintain signage, curb appeal, and tenant communication; manage contracts for services.

Skills

Leadership

Team Management

Facilities Maintenance

Vendor Management

Work Order Management

Preventive Maintenance

Planning

Communication

OSHA compliance

Education

HVAC certification

Job description

Service Manager - Barrett Honors

Department: Property Maintenance

Employment Type: Full Time

Location: Barrett Honors - Tempe, AZ

Reporting To: Senior Property Operations Manager

Description

The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to help enhance resident experiences and maintain high maintenance standards. In this role, you will lead the service, groundskeeping, and housekeeping staff and operations. The ideal candidate will use strong leadership, training, planning, and communication skills to build team skillsets and improve property performance.

• Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
• Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close‑out, verification, and vendor coordination.
• Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Ensure that any vacant retail spaces are well‑maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation at assigned property.
• Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back‑of‑house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

Supervisory Responsibilities

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on‑time execution and completion.

Ideal Candidate

The ideal candidate for the Service Manager role is a maintenance professional with strong technical and administrative experience and the ability to lead property maintenance operations and team performance. This role includes team management, work orders, preventative maintenance programs, vendor relationships, and supporting budget‑related processes to ensure high property standards and a positive resident experience.

Candidates should have a strong foundation across maintenance facilities areas and experience supporting or leading teams. While candidates may not have experience across every system or responsibility, they should be prepared to grow into full oversight of property maintenance operations.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• HVAC certification preferred.
• 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance.
• Management experience preferred.
• Strong organizational, communication, and leadership skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program

ACC is now hiring, and we’re committed to creating rewarding careers for our team members from day one!