Service Manager - Automotive Experience Required

Tire Discounters; Troy (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Company training

Benefits package

Job summary

Tire Discounters is seeking a Service Manager to lead and develop a team of Service and Tire Technicians at one of our stores. You will oversee daily shop operations, ensure top quality service, and deliver a WOW experience to customers while prioritizing safety and efficiency.

Strong leadership and communication are essential. Responsibilities include coaching staff, managing workflow, coordinating with counter staff, and upholding inspection and diagnostic procedures.

Qualifications

• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Ability to work Saturdays and stand for long periods.

Responsibilities

• Lead and train shop employees, manage performance, and assist the General Manager with hiring.
• Oversee shop operations, bay management, and workflow at the location.
• Serve as liaison between shop, counter staff, and customers to ensure clear communication.
• Ensure inspection and diagnostic procedures are followed and provide timely recommendations.
• Promote safety while maintaining quality and service standards to deliver outstanding customer service.

Skills

Leadership

Communication

Multitasking

Management experience

Valid driver’s license

Job description

Service Manager - Automotive Experience Required

#021-8185

Job Description

Join the Tire Discounters Family -- Drive Your Career Forward!

About Us:

Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.

Your Role as a Service Manager:

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

What You'll Do:

• Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
• Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
• Serves as a liaison providing clear communication between the shop, counter staff and customers.
• Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations .
• Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.

Requirements

Requirements

• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Compensation

Pay: $55,000 - $85,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
• Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!