Service Manager - Automotive Experience Required

Tire Discounters, Inc.; Roanoke (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Growth Opportunities

Skill Development

Competitive Pay & Benefits

Supportive Team

Job summary

Tire Discounters, Inc. seeks a Service Manager to lead a team of Service and Tire Technicians, delivering high-quality automotive service and customer satisfaction at the store level. The role emphasizes safety, teamwork, and clear communication with sales staff and customers.

Responsibilities include coaching technicians, managing workflow, and supporting hiring while upholding company values and a WOW customer experience. Competitive pay and benefits are provided.

Qualifications

• Experience in automotive service/repair or management.
• Strong leadership and team-building abilities.
• Excellent communication and customer-service skills.
• Ability to work Saturdays and stand for long periods.
• Authorized to work in the USA (18+).

Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.
• Oversee service bay workflow and communicate wait times to sales staff.
• Ensure clear communication between shop and customers.
• Promote safety and meet quality and service standards.
• Drive customer satisfaction and teamwork.

Skills

Leadership

Customer service

Communication

Multitasking

Safety awareness

Job description

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a \"WOW\" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

Position Overview

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

Key Responsibilities

• Lead and coach technicians, manage performance, and assist with hiring.
• Oversee service bay workflow and communicate wait times to sales staff.
• Ensure clear communication between the shop and customers.
• Promote safety and meet quality and service standards.
• Drive customer satisfaction and teamwork.

Requirements

• Experience in automotive service/repair (certifications preferred).
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path

Service Manager → General Manager → Regional Manager

Compensation

Pay: $55,000 - $85,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.
• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
• Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled