Service Manager - Automotive Experience Required

Socket.dev; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Tire Discounters in Columbus, OH is seeking a Service Manager to lead and mentor a team of technicians and ensure top-quality service and customer satisfaction at the store.

You will manage shop operations, coordinate with counter staff, uphold safety, and coach staff to meet performance goals while advancing through the career path toward General Manager and beyond.

Qualifications

• Experience in automotive service/repair or management preferred.
• Strong leadership and training abilities.
• Excellent communication and multitasking skills.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods and lift up to 75 lbs.

Responsibilities

• Coach and train technicians; support GM with hiring.
• Oversee shop operations, bay management, and workflow.
• Serve as liaison between shop, counter staff, and customers.
• Ensure inspection and diagnostic procedures are followed.
• Uphold safety and quality to deliver outstanding customer service.

Skills

Leadership

Team Management

Communication

Customer Service

Time Management

Job description

Join the Tire Discounters Family -- Drive Your Career Forward!

About Us:

Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.

Your Role as a Service Manager:

As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store.

What You'll Do:

• Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
• Responsible for the smooth operation of the shop, which includes bay management and workflow of the location.
• Serves as a liaison providing clear communication between the shop, counter staff and customers.
• Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations.
• Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service.

Qualifications

Requirements

• Experience in automotive service/repair (certifications preferred).
• Management experience with strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA (18+).
• Comfortable with occasional mechanical hazards and outdoor conditions.

Career Path

Service Manager → General Manager → Regional Manager

Compensation

Pay: $55,000 - $85,000+ annually

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

Why Tire Discounters?

• Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store.

• Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well!
• Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from.
• Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!