Service Manager (Arizona-Phoenix Area)

Socket.dev

Phoenix (AZ)

On-site

USD 90,000 - 130,000

Full time

10 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Salary plus Commission

401(k) and company matching

Company Vehicle program

Medical, Vision and Dental insurance

Flexible Savings account & Health Sav

Life insurance

Disability insurance (both short and 1

Employee Assistance Program

Paid Time Off (PTO)

Paid Holidays

Job summary

Municipal Emergency Services (MES) is seeking an experienced Service Manager to lead our regional field service team. This leadership role focuses on developing people, improving operations, building customer relationships, and delivering exceptional service.

The position requires travel across the region to support technicians and customers. You will oversee scheduling and daily service operations, hire and coach team members, and partner with Sales to ensure an outstanding customer experience.

Qualifications

Experience leading field service or technical teams.
Strong customer service and communication skills.
Experience with scheduling and operational management.
Ability to coach, mentor, and develop employees.
Strong business acumen and experience using performance metrics.
Mechanical or technical aptitude.
Willingness to travel throughout the assigned territory and support occasional after-hours customer needs.

Responsibilities

Lead and coach a team of field service technicians.
Participate in hiring processes for your assigned territory. Oversee scheduling and daily service operations.
Build strong relationships with fire departments and municipal customers.
Partner with Sales to deliver exceptional customer experience.
Travel regularly throughout your region to support technicians and customers.
Monitor KPIs, improve operational performance, and drive business results.
Take ownership of customer issues until they are resolved.
Foster a culture of accountability, professionalism, safety, and continuous improvement.

Skills

Leadership experience

Customer service

Scheduling

Coaching/Mentoring

Business acumen

Mechanical aptitude

Willingness to travel

Education

College degree preferred

Tools

ERP systems

Service management software

Job description

Description

About Us

Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.

MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.

Lead a Team That Supports First Responders

Municipal Emergency Services (MES), the nation's largest provider of firefighter equipment and service, is seeking an experienced Service Manager to lead our regional field service team.

This is a leadership role for someone who enjoys developing people, improving operations, building customer relationships, and delivering exceptional service.

What You'll Do

Lead and coach a team of field service technicians.
Participate in hiring processes for your assigned territory. Oversee scheduling and daily service operations.
Build strong relationships with fire departments and municipal customers.
Partner with Sales to deliver exceptional customer experience.
Travel regularly throughout your region to support technicians and customers.
Monitor KPIs, improve operational performance, and drive business results.
Take ownership of customer issues until they are resolved.
Foster a culture of accountability, professionalism, safety, and continuous improvement.

What We're Looking For

Leadership experience managing field service or technical teams.
Strong customer service and communication skills.
Experience with scheduling and operational management.
Ability to coach, mentor, and develop employees.
Strong business acumen and experience using performance metrics.
Mechanical or technical aptitude.
Willingness to travel throughout the assigned territory and support occasional after-hours customer needs.

Requirements

Qualifications Required

3+ years of field service leadership experience
Background in fire service equipment, HVAC, automotive, heavy equipment, industrial maintenance, medical equipment, utilities, or similar industries
College degree preferred
Valid driver's license (REAL-ID required for access to federal facilities)
Ability to pass a background check and drug screening
Strong communication and leadership skills
Excellent customer service skills
Experience leading field service or technical service operations
Strong organizational and time management abilities
Proficiency with Microsoft Office, business software and systems

Preferred