Service Manager 1 - Raleigh, NC

M.C. Dean, Inc.; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

M.C. Dean is a leading provider of building intelligence, delivering cyber-physical solutions for critical facilities. The Service Manager will oversee daily facilities operations, maintenance execution, and work orders, reporting to the Project Manager and guiding technicians and shift leads.

The role requires ensuring safety, quality, SOP/MOP compliance, and coordination with subcontractors, with strong experience in facilities management and MS Office.

Qualifications

• One of the following: High School Diploma/GED with 10+ years of experience; Associate's Degree with 8+ years; Bachelor's Degree with 5+ years.
• Minimum of 3 years of oversight, management and execution of routine and non-routine facilities operations, maintenance, and service work orders.
• Experience in a large commercial/industrial facility or multiple facilities with complex mechanical, electrical, and structural requirements.
• Experience coordinating work and communicating with customers and subcontractors.
• Experience managing, scheduling, and tracking a large volume of independent work orders.
• Proficiency in Microsoft Office (Word, Excel, Project).
• Experience with CMMS is preferred.

Responsibilities

• Oversee day-to-day facilities operations, maintenance, and service work orders.
• Supervise technicians and shift leads; provide guidance and accountability.
• Ensure adherence to SOPs/MOPs, safety policies, regulatory requirements, and customer standards.
• Review CMMS work orders and logs for accuracy and quality.
• Coordinate procurement of materials and spare parts; maintain inventory levels.
• Support subcontractors and coordinate with Task Order Manager for project oversight.

Skills

Facilities management

Team supervision

CMMS (Maximo)

Safety training

Work order scheduling

Customer coordination

Microsoft Office

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Project

Excel

Word

Job description

Disclaimer:

This requisition is part of a Pre-Award requirement intended to identify and engage qualified candidates for a position that may be awarded to M.C. Dean. We will conduct interviews and may issue contingent offers of employment based on qualifications and suitability. Please note that formal offers will only be extended once the contract is officially awarded, at which time final candidates will be reviewed and selected.

Overview

This requisition is part of a Pre-Award requirement intended to identify and engage qualified candidates for a position that may be awarded to M.C. Dean. We will conduct interviews and may issue contingent offers of employment based on qualifications and suitability. Please note that formal offers will only be extended once the contract is officially awarded, at which time final candidates will be reviewed and selected.

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Clearance Requirement:

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.

Responsibilities

The Service Manager (SM) is responsible for the day-to-day oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders. The SM will report to the Project Manager (PM) and serve as the daily routine manager for Technical Staff.

• Ensure proper operation and maintenance of building systems in accordance with approved procedures, manufacturer specifications, and industry best practices.
• Monitor daily maintenance activities, ensuring work is completed on schedule and meets quality standards.
• Supervises the execution of preventive, predictive, and corrective maintenance programs.
• Provide day-to-day supervision, guidance, and accountability for technicians and shift leads.
• Reinforce standards, expectations, and procedural compliance across the workforce.
• Support training and development of staff to enhance technical capabilities and operational performance.
• Provide performance feedback to the PM to support personnel actions.
• Review CMMS (Maximo) work orders, service tickets, and operational logs for accuracy, completeness, and quality assurance.
• Ensure proper documentation of maintenance activities to support traceability and compliance.
• Identify trends and support root cause analysis through accurate data review.
• Develop, refine, and enforce standard operating procedures (SOPs) and methods of procedure (MOPs) for all facility systems.
• Ensure adherence to site safety policies, regulatory requirements, and customer standards.
• Coordinate procurement of materials, parts, and services required for maintenance operations.
• Maintain inventory levels, ensuring availability of critical spare parts and consumables to prevent delays in maintenance and repairs.
• Works with the Task Order Manager (TOM) to support coordination and oversight of subcontractors performing maintenance or project work.
• Verify work is executed in accordance with approved procedures and quality standards.
• Performs planning and work scheduling to minimize operational disruptions.
• Manages daily operations, workforce performance, and maintenance execution.
• Ensures all employees under their organization are issued proper PPE, to include uniforms, prior to coming on board.
• Ensure all employees under their organization have completed the required safety training.
• Ensure work orders do not breach and are closed out in a timely manner.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications

• Applicants selected must have one of the following:
  • High School Diploma/GED with 10+ years of experience
  • Associate's Degree with 8+ years of experience
  • Bachelor's Degree with 5+ years of experience
• A minimum of three (3) years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.
• This experience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirements.
• Must have experience coordinating work and communicating with customers and subcontractors.
• Must have experience managing, scheduling, and tracking a large volume of independent work orders simultaneously.
• Must be computer proficient and skilled with Microsoft Office programs, including Word, Excel, and Project.
• Experience with one or more computerized maintenance management systems (CMMS) is preferred.

Clearance Requirement:

Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.