Service Manager

Tomwoodnissan; Whitestown (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Medical, Dental & Vision Coverage

401(k) with Company Match

Job summary

The Tom Wood Group is hiring a Service Manager for their new Honda dealership in Whitestown. You will lead the service department to ensure exceptional customer experiences, efficient operations, and high-quality vehicle maintenance.

This role includes managing service advisors and technicians, driving performance metrics, and fostering a culture of accountability. Join a family-owned business with over 50 years of community service.

Qualifications

• Proven experience in automotive service management or a related leadership role.
• Ability to lead teams and drive performance in a high-volume environment.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Lead all aspects of daily service operations, including workflow management.
• Drive service department KPIs such as labor sales and customer satisfaction.
• Address and resolve escalated customer concerns with professionalism.

Skills

Automotive service management experience

Understanding of dealership service operations

Leadership skills

Communication skills

Conflict-resolution skills

Job description

Now Hiring – Join Us in Whitestown!

The Tom Wood Group is excited to announce our newest location opening in Whitestown in November 2026—and we’re building our team now!

Why Whitestown?

This rapidly growing area is at the center of one of Indiana’s largest population and economic expansions, with strong growth in jobs, housing, and long‑term investment.

Why Honda?

Honda is already the #1 registered vehicle brand in the greater Whitestown area—yet there’s no local dealership to support these customers. That’s where YOU come in.

Be part of something new. Be part of something growing.

Be part of Tom Wood Group in Whitestown.

Apply today or reach out to learn more!

Service Manager

Location: Tom Wood Honda – [Indianapolis / Whitestown, IN]

About the Role

The Service Manager at Tom Wood Honda leads the dealership’s service department, ensuring exceptional customer experiences, efficient operations, and high-quality vehicle maintenance and repair. This role is responsible for managing service advisors, technicians, and support staff while driving performance metrics and fostering a culture of accountability, continuous improvement, and teamwork.

Key Responsibilities

Lead all aspects of daily service operations, including workflow management, scheduling, and department performance. Drive service department KPIs such as labor sales, effective labor rate, hours per RO, and customer satisfaction. Manage, coach, and develop service advisors, technicians, and shop leadership to ensure high performance and engagement. Ensure all repairs meet Honda manufacturer standards and Tom Wood quality expectations.

Partner closely with the Shop Foreman and Parts Department to improve efficiency, reduce downtime, and maximize shop throughput. Address and resolve escalated customer concerns with professionalism and a focus on retention. Maintain compliance with all OEM, safety, and dealership policies and procedures. Monitor and manage departmental expenses and profitability, including P&L responsibility where applicable.

Promote a culture aligned with Tom Wood Group core values, emphasizing integrity, teamwork, and customer‑focused service.

Success Indicators

• Achievement of service department revenue and profitability goals
• High customer satisfaction (CSI) scores and retention
• Increased technician productivity and efficiency
• Strong team engagement, retention, and development
• Effective execution of service processes and operational consistency

Qualifications

• Proven experience in automotive service management or a related leadership role
• Strong understanding of dealership service operations, processes, and KPIs
• Excellent leadership, coaching, and conflict‑resolution skills
• Ability to lead teams and drive performance in a high-volume environment
• Strong communication and organizational skills
• Familiarity with Honda systems and processes is a plus
• Valid driver’s license with an acceptable driving record

Why Join Tom Wood Honda

At Tom Wood Group, you’re more than an employee—you’re part of a family‑owned organization that has been serving the community for over 50 years. We invest in our people through training, career development, and advancement opportunities.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Opportunities for Advancement

Our Core Values

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity