Service Manager

Texas Roadhouse, Inc.; West Bend (WI); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental Leave

Donor Leave

Bereavement Leave

Disability Insurance

Life Insurance

Identity Theft Protection

401(k) Retirement Plan

Tuition Reimbursement

Profit-Sharing Program

RSU Program

Community Support Opportunities

Holiday Bonus

Descripción de la vacante

Texas Roadhouse, Inc. is seeking a Service Manager to oversee all Front of House daily operations, manage FOH employees, and ensure Legendary Food and Legendary Service for guests. The role focuses on sales, service standards, training, and team development across shifts.

You will enforce policies, manage liquor costs, schedule staff, and promote a proactive, safe work environment with a strong guest-centric culture. Competitive benefits and career growth await.

Formación

• Experience managing Front of House operations.
• Ability to drive guest satisfaction and sales.
• Experience training Front of House staff.
• Experience hiring and evaluating staff.
• Knowledge of liquor laws and Responsible Alcohol Service.
• Ability to schedule and assign tasks.

Responsabilidades

• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and oversee cleanliness and guest safety.
• Provide Front of House training or oversee its delivery.
• Manage performance, evaluations, coaching and discipline of FOH staff.
• Oversee liquor orders and control liquor costs.
• Enforce liquor laws and Responsible Alcohol Service guidelines.
• Develop key employees and assist with performance feedback.
• Review applications, interview and hire FOH staff.
• Direct scheduling and task assignment before, during, and after opening hours.
• Create a fun and safe environment by upholding core values and goals.
• Follow safe food handling procedures.

Conocimientos

Sales drive

Guest satisfaction

Front of House training

Performance management

Staff scheduling

Liquor cost control

Policy compliance

Employee development

Interviewing hires

Food safety

Descripción del empleo

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.