General Sales & Service Tech

The Pep Boys Manny Moe & Jack of California; Reno (NV); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Job summary

Pep Boys in Reno, NV is seeking a Customer Service and Sales Associate to engage customers on the floor and at the service desk, schedule appointments, and upsell parts and services.

The role requires a high school diploma, a valid driver’s license, and at least one year in automotive service or sales. You will handle transactions, assist in service operations, and uphold safety and company policies in a fast-paced store environment.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• One year of related experience in automotive service preferred.
• One year of sales experience preferred.
• Must have basic math skills to calculate commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store; engage customers, schedule appointments, build trust, understand needs, and upsell parts and services.
• Organize and manage service operations through work orders and register transactions, with knowledge of parts and services.
• Assist management with customer care, work orders, register duties, facility upkeep, and Outside Purchase ordering.
• Follow all cash, credit, refund, and return policies; work with management on customer service issues and business opportunities.
• Perform routine express automotive services including tire mounting, balancing, rotations, oil changes, fluid top-offs, repairs, and inspections.
• Maintain safety procedures and proper wheel torque and oil/fluid services.
• Support a safe, compliant work environment in collaboration with management.
• Communicate effectively with colleagues and customers; apply information accurately.
• Act as a key holder with opening and closing responsibilities.
• Keep the shop organized and clean; adhere to policies and safety rules.
• Other duties as assigned.

Skills

Customer service

Sales experience

Mathematics basics

Communication skills

Education

High school diploma or equivalent

Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging
  customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies.
  Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid
  services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without
  assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping,
  kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications
  equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay Range

• $13.20 to $19.80 per hour based on experience
• Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

California Privacy Notice at Collection for Employees

The Company will make all employment decisions regarding employees and applicants for employment without discrimination or harassment based on race, color, religion, gender, national origin, sexual orientation, age, disability, pregnancy, marital status, veteran status, alienage or citizenship status, creed, genetic predisposition or carrier status, status as a victim of domestic violence, or any other category protected by federal, state, or local law.

The Company will discontinue the use of any recruiting agency or sources which engages in direct or indirect discriminatory practices.

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