Service Manager

TWG; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) contributions

Medical insurance

Dental insurance

Vision insurance

Wellness programs

Health Savings Account

Disability insurance

Life insurance

Employee discounts

Paid time off

Job summary

TWG, a leading group of winch, hoist, gear drive and electronic monitoring system manufacturers, is seeking a Service Department Supervisor in Tulsa, OK. This role reports to the Manager of Quality & Safety and provides technical support to customers for warranty and service on TWG products.

The position oversees warranty work, parts orders, returns, and customer concerns while directing and developing department staff. Travel may be required to support customers.

Qualifications

• Associate’s degree in Business, Engineering or related field.
• 2-5+ years of supervisory experience.
• History of working with geared, technical, and/or hydraulic applications.
• Must be able to travel as required and/or directed.

Responsibilities

• Manages the daily operation of the Service Department including warranty work, parts orders, returned goods, and resolving customer concerns.
• Manages daily work, direction, mentoring, training, and evaluation of assigned department employees.
• Works with engineering, manufacturing, sales to resolve warranty/quality concerns.
• Keeps accurate records of service calls, sales orders, RMAs, warranties and credits.

Skills

Supervisory experience

Geared/technical applications

Hydraulic applications

Travel flexibility

Education

Associate’s degree in Business/Engineering

Bachelor’s degree preferred

Tools

None

Job description

“TWG” is the group name we use to refer to the industry’s foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada.

By drawing upon the talent of our dedicated employees and the strengths of these brands, TWG has become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications.

We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees.

This position reports to the Manager, Quality & Safety with responsibilities to provide technical support to customers for warranty and service on TWG products.

Essential Responsibilities

• Manages the daily operation of the Service Department which includes but is not limited to: warranty work, parts orders, returned goods, and resolving customer concerns.
• Manages the daily work, overall direction, mentoring, training, and evaluation of assigned department employees.
• Works with engineering, manufacturing, sales to resolve warranty and/or quality concerns.
• Keeps accurate, detailed records of service calls, sales orders, RMA's, warranties and credits according to company practices.
• Provides customer training on TWG product applications as needed.
• This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement.

Qualifications/Requirements

Required:

• Associate’s degree in Business, Engineering or related field.
• 2-5+ years of successful supervisory experience, or combination of education and experience.
• History of working with geared, technical, and/or hydraulic applications.
• Must be able to travel as required and /or directed.

Preferred

• Bachelor’s Degree in Business, Engineering or related field.

Work Arrangement : Onsite

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

• 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account, health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Manufacturing & Operations; Quality & Continous Improvement