Service Manager

Hyvee.io; Topeka (KS); Vor Ort; USD 52.000 - 68.000; Vollzeit

Zusammenfassung

Hy-Vee in Topeka, KS seeks a Service Manager in Grocery to lead daily customer service operations and supervise store staff. The role focuses on creating a friendly, efficient shopping experience, directing team schedules, and ensuring policy compliance with a strong emphasis on safety and service quality.

The ideal candidate will inspire staff, manage daily workloads, train employees on procedures, and maintain merchandising standards while addressing customer needs and promoting a positive

Qualifikationen

• Experience in leading teams to deliver courteous, prompt customer service.
• Ability to supervise diverse staff, schedule shifts and ensure policy compliance.
• Strong communication and problem-solving skills for store operations.

Aufgaben

• Maintains a positive attitude and fosters a friendly atmosphere for customers and staff.
• Greet customers, provide prompt service, and model professional behavior.
• Lead and coordinate store teams to meet daily targets and customer needs.
• Supervise employees; assign tasks and review performance.
• Plan work schedules, ensure coverage, and uphold store policies and procedures.
• Train staff on store policies, safety, and customer service standards.
• Handle customer inquiries, assist with product location, and address complaints.
• Ensure proper merchandising, pricing, and display standards are followed.
• Maintain safety standards and report injuries; ensure a safe work environment.

Kenntnisse

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Jobbeschreibung

Additional Considerations (if any)

Must be 18+ -

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title

Service Manager

Department

Grocery

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce

Positions that Report to you

All positions except those listed above or designated by the Store Director

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they're looking forsecuring products that are out of reachloading or unloading heavy itemsmaking note of and passing along customer suggestions or requestsperforming other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Performs as a leader and role model and maintains positive employee relations.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
• Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
• Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
• Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Trains workers in store policies, department procedures, and job duties.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
• Explains store services to potential personal and business account customers to generate additional business for the store.
• Understands the basics of store accounting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Determines the motivational needs of employees and provides the appropriate environment.
• Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Recommends cost reduction programs.
• Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll sys