Second Service Manager - PT

Hyvee.io; Centerville (UT); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Hy-Vee is seeking a Second Service Manager for the Grocery department to lead daily store operations and deliver friendly, efficient customer service.

You will supervise staff, train employees, coordinate floor coverage, handle cash and backroom tasks, and ensure a safe, clean shopping environment in Centerville, Utah. This is a non-exempt, full-time role with opportunities to develop leadership skills.

Qualifications

• Experience in grocery/retail supervisory role.
• Strong interpersonal skills and problem solving.
• Ability to lead a team and manage store operations.

Responsabilités

• Lead daily grocery floor operations and customer service.
• Supervise employees and train new staff.
• Coordinate shift coverage and tasks with store leadership.
• Ensure accuracy of cash handling and merchandising.
• Maintain store cleanliness, safety, and appearance.
• Assist customers and resolve issues promptly.

Connaissances

Customer service

Leadership

Operations management

Cash handling

Staff training

Outils

POS systems

Description du poste

Additional Considerations (if any): Must be 18+ -

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Second Service Manager

Department: Grocery

FLSA : Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations .

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: All positions except those listed above and department heads.

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: (examples include) Escorting them to the products they are looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Trains employees in store policies, department procedures, and job duties.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
• Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Recruits and interviews job applicants to recommend or determine employment.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Approves checks written for cash or payment of merchandise purchased.
• Coordinates backroom facilities and equipment; recommends changes in allocation of space.
• Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
• Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Determines the motivational needs of employees and provides the appropriate environment.
• Suggests improvements in work methods and procedures by observing and listening to employees/customers.
• Prepares sketches or floor plans of proposed displays.
• Develops layout, selects theme, colors, and props, and requisitions materials.
• Oversees and participates in construction of displays.
• Participates in continuing education through reviewing articles in trade publications.
• Recommends cost reduction programs.
• Makes corrections, additions or deletions to employee's schedules.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Resets new and current items in aisles.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities

Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Selects new employees and acts on employee problems.

Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variab