Service Manager

American Pest; Springfield (VA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plans

Take-home vehicle

Paid time off

Job summary

American Pest, based in Columbia, MD, is seeking a Service Manager to lead a team of 8–12 technicians across residential and commercial routes. You will coach the team, ensure safety and service quality, and drive customer satisfaction daily.

Ideal candidates have 3+ years in the pest control industry, hold state registrations, and can use PestPac. A valid driver’s license and strong communication are required to succeed in this role.

Qualifications

• Minimum 3 years in the pest control industry and valid state registrations/licenses.
• Experience leading technicians and coaching performance.
• Proficient with PestPac or similar field software.

Responsibilities

• Lead and support a team of 8–12 technicians serving residential and commercial customers.
• Oversee day-to-day field operations, coaching, safety and service quality.
• Document activities and ensure timely reports and records.

Skills

Customer service

De-escalation

Leadership/coaching

Communication

English literacy

Safety focus

Accountability

Education

High school diploma or equivalent

Tools

PestPac

Job description

Base Salary Range: $53,000 - $65,000 with quarterly and annual bonus potential!

You know pest control. You've mastered running a route. Now put that experience to work leading the team.

American Pest is looking for an experienced pest control professional ready to take the next step as a Service Manager. Whether you're already leading technicians or you're a seasoned tech who's become the person others turn to for answers, this is an opportunity to coach a team, solve problems, raise the bar, and help great technicians become even better.

We welcome people from all backgrounds and experiences because different perspectives make our teams - and our company - stronger.

What You'll Get...

We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• Competitive hourly compensation with overtime above 40 hours
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth
• Paid training
• A take-home company vehicle for field positions
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do...

As a Service Manager with American Pest, you will lead and support a team of 8–12 technicians who serve both residential and commercial customers. Your role is to ensure your team operates safely, consistently, and in accordance with the high standards our customers expect. You'll oversee day-to-day field operations, provide ongoing coaching and development for technicians, and ensure service quality and customer experience remain strong across your routes.

In addition to supporting your team, you will occasionally assist with evaluating new customer needs and recommending effective pest management solutions. You will also ensure service activities are properly documented and that required reports and operational records are completed accurately and on time.

Who You Are...

So, what does it take to be a successful Service Manager with American Pest? For starters, you'll have a minimum of 3 years in the pet control industry . You'll also have...

• Current state issued pest control registrations, licenses, and certifications
• A firm understanding of customer service and de-escalation
• The ability to hold the team accountable through daily check-ins, goal setting, performance management, etc.
• The ability to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spaces
• The ability to safely move items and equipment weighing up to 50 pounds
• The ability to work outdoors in all regular seasonal weather conditions
• Technical proficiency with computers, smart phones, PestPac (preferred), etc.
• A valid driver's license with an acceptable driving record
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Legal eligibility to work in the U.S.
• Availability to work a flexible schedule (typical hours range between 6:00 a.m. and 6:00 p.m. with occasional exceptions)
• Availability to work some weekends
• High school degree or equivalent

Who We Are...

Founded in 1925, American Pest has built its reputation on consistency, professionalism, and doing right by our customers and employees for nearly a century. Based in Columbia, MD, we've grown steadily over time and now employ more than 425 people across the region. Our success isn't driven by shortcuts or quick wins, but by dependable people who take pride in their work and show up every day committed to doing things the right way.

American Pest is part of Anticimex, a global pest control organization focused on modern, responsible pest management. Together, we value long-term thinking, ethical practices, and continuous improvement. Our culture emphasizes teamwork, accountability, and reliability - and we invest in people who want to build a lasting career with a company that plans to be here for the long haul.

Our Hiring Process...

Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

• Application submission
• Short phone interview
• Schedule an interview and complete our full application
• Interview in person at one of our five office locations in Columbia, MD; Frederick, MD; Springfield, VA; Richmond, VA; or Troy, VA.
• Emailed offer letter, which is contingent on step 6, tentative start date set
• Criminal background check/drug screening/reference check