Service Manager

Bridgestone Americas; Sanford (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications

401(k) match

Professional development opportunities

Job summary

Bridgestone Americas in Sanford, North Carolina is seeking a Service Manager to lead automotive service operations. This role involves managing customer relations, overseeing auto service staff, and ensuring high satisfaction levels.

The ideal candidate will have extensive automotive repair knowledge, problem-solving skills, and prior management experience. We offer competitive compensation, inclusive culture, and career growth opportunities for dedicated individuals.

Qualifications

• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license.

Responsibilities

• Manage customer relationships as a liaison.
• Assign and schedule work duties to staff.
• Ensure exceptional customer satisfaction.

Skills

Customer communication skills

Problem solving skills

Inventory management

Leadership

Automotive repair knowledge

Education

High School Diploma or equivalent

2 year degree or equivalent (preferred)

Job description

Overview

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We are committed to diversity and inclusion and believe in supporting teammates to bring their whole self to work.

Job Category Retail

Position Summary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you will manage customer relationships and frequently serve as a liaison between technicians and customers. You will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – able to handle customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customers\' vehicles.

Preferred Qualifications

• 2 year degree or equivalent.

Benefits & Work Environment

• Medical, Dental and Vision – Starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available
• Professional development and opportunities to grow within a diverse and inclusive team

Equal Employment Opportunity & Legal

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.