Service Manager

Bridgestone Americas, Inc.; Town of Hamburg (NY); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On‑the‑job training and ASE certs

Flexible work schedule

401(k) match

Daily pay (on‑demand pay)

Job summary

Bridgestone Americas, Inc. is seeking a capable service leadership professional to manage customer relationships, liaise between technicians and customers, and supervise vehicle technicians in a busy auto service environment in New York.

You will coach, lead, and train staff while assisting with parts, materials and equipment purchases. The role emphasizes driving customer satisfaction, team retention, and operational efficiency, with focus on proactive communication and revenue optimization.

Qualifications

• High School Diploma or equivalent required.
• 2-year degree or equivalent preferred.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback and concerns.
• Develop understanding of business operations in the automotive service environment and use this expertise to enhance efficiency and store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Skills

Leadership

Customer communication

Scheduling

Inventory management

Problem solving

Recruitment

Vehicle testing

Sales support

Education

High School Diploma or equivalent

2-year degree or equivalent

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, with more than $4.5 billion in tire and auto service sales.

Job Category

Retail

Position Summary

Combining automotive repair knowledge with people skills, you will manage customer relationships, serve as a liaison between technicians and customers, select, coach, lead, train and supervise vehicle technicians, and assist with parts, materials and equipment purchases.

Pay Range

$21.63 – $32.45

Responsibilities

• Assign and schedule work duties to auto service staff according to skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions, including proactive communication, issue resolution and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback and concerns.
• Develop understanding of business operations in the automotive service environment and use this expertise to enhance efficiency and store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Minimum Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem‑solving for customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Strong teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have a valid automotive driver’s license at all times to test drive customers’ vehicles.

Preferred Qualifications

• 2‑year degree or equivalent.

Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• Daily pay (on‑demand pay) program available.

Values and Development

• Professional Development resources.
• Community involvement opportunities.
• Integrity, teamwork and diversity focus.

Employment Eligibility

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

If hired, a Form I‑9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.