Service Manager

United Rentals; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

United Rentals is seeking a Service Manager for our on-site operations in San Francisco, CA. You will lead a service team, schedule technicians, and oversee repair workflows to ensure rapid turnaround of rental equipment.

The role emphasizes safety culture, customer satisfaction, and collaboration with sales and operations to meet fleet readiness and utilization targets. Strong leadership and maintenance knowledge are essential.

Qualifications

• Strong leadership and team management skills, with experience supervising service or shop personnel.
• Hands-on knowledge of equipment maintenance and repair processes; ability to coordinate complex service work.
• Customer service and relationship management skills, with a focus on problem-solving and timely resolution.
• Operational planning and organizational skills, including scheduling, prioritization, and workflow coordination.
• Ability to interpret service reports, track performance metrics, and use digital tools or systems to manage operations.
• Commitment to safety culture, including adherence to safety standards and promotion of safe work practices.
• Effective written and verbal communication skills and the ability to collaborate with cross-functional teams.
• Prior experience in equipment rental, construction, industrial services, or a related field is highly beneficial.
• High school diploma or equivalent; an associate or bachelor’s degree is a plus.

Responsibilities

• Oversee day-to-day service operations, including scheduling and dispatching technicians.
• Manage repair and maintenance workflows, ensuring timely turnaround of rental equipment.
• Lead and coach a service team, promote safety practices, maintain high standards of quality and customer satisfaction.
• Collaborate with sales and operations to prioritize service requests and optimize fleet readiness.
• Monitor performance metrics and maintain service documentation; coordinate vendor support.
• Drive continuous improvement in shop processes and customer service.

Skills

Leadership

Team management

Equipment maintenance

Customer service

Operations planning

Performance metrics

Safety culture

Written & verbal communication

Cross-functional collaboration

Rental industry experience

Education

High school diploma

Associate/Bachelor degree preferred

Job description

Company Description

United Rentals is the world’s largest equipment rental company, supporting customers across construction, industrial, utilities, infrastructure, and emergency response projects. With the industry’s largest fleet and more than 25 years of experience, the company combines scale, expertise, and digital innovation to keep worksites operating safely and efficiently. Its offerings span general and specialty equipment rentals, safety services, and connected jobsite technologies that help customers manage complexity and improve productivity. By integrating equipment, data, and field expertise, United Rentals enables more connected, intelligent worksites with better safety, visibility, and performance. The organization is known for problem-solving, best-in-class specialty solutions, safety training, and 24/7 support to empower customer success.

Role Description

This is a full-time, on-site Service Manager role located in San Francisco, CA. The Service Manager oversees day-to-day service operations, including scheduling and dispatching technicians, managing repair and maintenance workflows, and ensuring timely turnaround of rental equipment. This role leads and coaches a service team, promotes safety practices, and maintains high standards of quality, productivity, and customer satisfaction. The Service Manager collaborates with sales and operations teams to prioritize service requests, optimize fleet readiness, and support revenue and utilization targets. Typical activities include monitoring performance metrics, managing service documentation, coordinating vendor support, and driving continuous improvement in shop processes and customer service.

Qualifications

• Strong leadership and team management skills, with experience supervising service or shop personnel.


• Hands-on knowledge of equipment maintenance and repair processes; ability to coordinate complex service work.


• Customer service and relationship management skills, with a focus on problem-solving and timely resolution.


• Operational planning and organizational skills, including scheduling, prioritization, and workflow coordination.


• Ability to interpret service reports, track performance metrics, and use digital tools or systems to manage operations.


• Commitment to safety culture, including adherence to safety standards and promotion of safe work practices.


• Effective written and verbal communication skills and the ability to collaborate with cross-functional teams.


• Prior experience in equipment rental, construction, industrial services, or a related field is highly beneficial.


• High school diploma or equivalent required; an associate or bachelor’s degree in a relevant field is a plus.