Service Manager

Harris Heating, Plumbing, Air & Electric; Salem (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Harris Plumbing, Heating, Air, & Electrical in Salem, NJ is seeking a Service Manager to oversee field service operations for our HVAC, plumbing, and electrical teams. You will bridge office and field work, drive operational excellence, and ensure top-tier customer service and profitability.

The role requires strong management experience, on-site leadership at our Salem, NJ headquarters, and the ability to coach technicians, manage schedules, and maintain safety and quality across projects.

Qualifications

• 2+ years of supervisory or managerial experience.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with service management software and scheduling tools.
• Valid driver's license with clean record.
• Familiarity with industry codes and safety regulations.

Responsibilities

• Lead, coach, and manage a team of field service technicians.
• Schedule calls, installations and maintenance efficiently.
• Monitor progress for quality, safety and customer satisfaction.
• Maintain strong client relationships and address concerns promptly.
• Implement service policies, procedures and quality control.
• Manage parts inventory, equipment, and fleet maintenance.
• Analyze service metrics and prepare reports for leadership.
• Assist in hiring, onboarding and performance evaluations.
• Coordinate with sales and project teams for smooth handoffs.
• Ensure compliance with codes, safety regulations and company policies.

Skills

Leadership

Team management

Communication

Problem-solving

Scheduling tools

Service management software

Driver's license

Tools

ServiceTitan

Dispatching software

Job description

Harris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system.

Job Summary:

We are seeking a highly motivated and experienced Service Manager to oversee and coordinate field service operations for our fast-growing HVAC, plumbing, & electrical industry. The Service Manager will be responsible for ensuring top-tier customer service, efficient scheduling, technician performance, and operational excellence. This role bridges the gap between office and field, focusing on team leadership, client satisfaction, and job profitability.

Salary: $70,000 to $80,000 (negotiable)

Bonus Structure with potential to make $150k plus.

This position requires a strong background in management.

Full-time; on-site reporting at our Salem, NJ headquarters

Key Responsibilities:

• Lead, coach, and manage a team of field service technicians.
• Schedule service calls, installations, and maintenance jobs efficiently and fairly.
• Monitor job progress, ensuring quality work, safety compliance, and customer satisfaction.
• Maintain strong relationships with clients, addressing service concerns promptly and professionally.
• Implement service policies, procedures, and quality control standards.
• Manage parts inventory, equipment tracking, and fleet maintenance.
• Analyze service metrics and prepare reports for senior management.
• Assist in hiring, onboarding, and performance evaluations of technicians.
• Coordinate with sales and project teams to ensure smooth transitions and communication.
• Ensure compliance with all relevant industry codes, safety regulations, and company policies.

Qualifications:

• 2+ years of supervisory or managerial experience REQUIRED

Strong technical understanding of the relevant trade.

Excellent leadership, communication, and problem-solving skills.

Proficient in-service management software and scheduling tools.

Ability to manage multiple priorities and work in a fast-paced environment.

Valid driver's license and clean driving record.

Preferred Skills:

Familiarity with industry regulations and local codes.

Experience with dispatching software (ServiceTitan)