Service Manager

MAZZELLA; Romeoville (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental

Vision

401(k) with company match

Life insurance

Disability insurance

Teledoc

Tuition reimbursement

Job summary

MAZZELLA is seeking a Service Manager to oversee the crane service branch, drive budgets, scheduling, and field productivity while maintaining high service standards. The role includes supervising staff, growing the crane inspection contract base, and supporting sales initiatives to ensure profitability.

The ideal candidate has strong strategic management and communication skills, plus knowledge of OSHA safety guidelines and cost controls.

Qualifications

• 4 years experience in administrative, customer service or technical environment.
• Expert knowledge of the crane service industry.
• Ability to plan and delegate, and to devise strategic planning.
• Must pass criminal background check, physical, drug screen, and E-verify.
• High school diploma or equivalent preferred.

Responsibilities

• Oversee service branch operations to meet sales and budget objectives.
• Optimize field productivity, scheduling and billings while controlling costs.
• Develop crane service budgets and grow inspection contracts.
• Supervise department personnel and ensure safety compliance (OSHA).
• Review quotes with Service Coordinator and assist sales initiatives.
• Monitor utilization, payroll time, and perform performance reviews.
• Maintain vehicles, equipment, and branch housekeeping.
• Provide training and support to employees as required.

Skills

Strategic management

Communication

Planning & delegation

Task decomposition

Crane service knowledge

Education

High school diploma

Vocational-technical training

Military experience (equivalent)

Job description

• Location 1200 W 145th St Unit A,East Chicago, IN, 46312,United States
• Employee Type Exempt - FT
• Required Degree High school
• Manage Others Yes

Description

The Service Manager is responsible for overseeing all aspects of the service branch operations to ensure it meets company sales and budget objectives. This includes optimizing field productivity, scheduling, maximizing billings, and managing costs effectively. The role involves developing and implementing crane service budgets, growing the crane inspection contract base, and supervising department personnel to maintain high service standards and operational efficiency.

Requirements

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
• Develop and implement the crane service budgets
• Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
• Determine staffing requirements based primarily on the labor utilization rate
• Supervise all department personnel
• Assist with the follow up on active service and inspection repair quotes
• Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
• Assist with sales initiatives, account sales and technical expertise
• Provide instruction and training to employees as required
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
• Provides sales support to maintain or grow existing customer relationships and gain new customers
• Monitor employee and technicians' work time for payroll
• Complete performance reviews, develops and manages employees
• Authorize all expenditures handled directly by the service
• Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
• Assist Service Writers understanding completed inspection reports to formulate quotes
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E-verify

Summary

At Mazzella, we're more than just a company - we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

At Mazzella, our core values drive everything we do:

• Be Safe - personal commitment to all stakeholder's well-being; purposeful control of risk
• Be a Lifelong Learner - routinely acquire new skills and capabilities that bring value
• Be Humble - lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry - always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart - common sense about people, good judgement, and intuition around their impact on group dynamics

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we'll achieve greatness and shape the future of our industry.