Service Manager

Groundworks Operations, LLC; Richmond (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Bonus program

Company vehicle

Employee ownership

Tuition reimbursement

PTO 2 weeks

Paid holidays

Benefits package

Job summary

Groundworks is seeking a Service Manager to lead a dynamic team of service technicians and advisors, driving performance and sales while upholding standards. You’ll guide service operations, ensure compliance, and enhance customer relationships across the branch with accountability and strategic empowerment.

The role emphasizes ownership, development, and leading high-performing teams, with a focus on consistency and long-term branch success in a fast-growing organization.

Qualifications

• 3-4 years of management experience in residential construction or related sales fields.
• Bachelor's degree preferred, but not required.
• Excellent technical, oral and written communication skills.
• Must be fluent in English.

Responsibilities

• Lead and manage a team of technicians and advisors to achieve team objectives and sales goals.
• Demonstrate extensive knowledge of industry standards, product details, and company services offered.
• Develop understanding of industry regulations and ensure compliance within the service department.
• Provide exemplary customer service, maintain relationships, address concerns, and upsell services.
• Monitor department issues and client complaints to identify patterns and reduce recurring problems.

Skills

Leadership

Communication

Fluent English

Education

Bachelor's degree

Job description

Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we're looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts. As a leader at Groundworks, you'll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long-term success. If you're motivated by accountability, development, and leading high-performing teams, Groundworks offers a platform to grow your career and your influence.

The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.

Duties and Responsibilities

• Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
• Demonstrate extensive working knowledge of industry standards, product details, and company services offered
• Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
• Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
• Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
• Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
• Assist with or perform various administrative tasks to support the smooth operation of the service department
• Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
• All other duties as assigned

Qualifications

• 3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
• Bachelor's degree preferred, but not required
• Excellent technical, oral and written communication skills
• Must be fluent in English

Working Conditions

Combination of branch office work and periodic site or warehouse visits to oversee business operations. Fast-paced and dynamic work environment requiring flexibility and strong coordination skills. May require occasional extended hours during peak periods, business audits, or special projects.

Full-time Onsite

What We Offer

• Competitive base pay + position specific bonus and/or commission program
• Best-in-class Branch Manager in Training Program to help you start strong
• Continued support through professional development & annual Summits
• Company cell phone, vehicle and fuel card (eligibility based on position)
• Performance opens doors to elite recognition, trips & events
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• When you win, you own it - our Employee Ownership Program lets you share the upside.
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays
• US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
• Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance

309 Quarles Rd Ashland, VA 23005

We take pride in our exceptional growth - because it means that we've built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!