Service Manager

United Rentals; Renton (WA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Oppt.

Paid Sick Leave

Job summary

United Rentals is seeking a Service Manager to lead a major maintenance operation within the Power/HVAC Division. You’ll hire and motivate a skilled team of Service Technicians and Equipment Associates, maintain and repair high-value rental equipment, and ensure readiness for rental with a focus on safety and efficiency.

You will collaborate with the Branch Manager to build a profitable location, applying leadership, service excellence and business know-how to daily operations.

Qualifications

• High school diploma or equivalent.
• 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above.
• Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems.
• Advanced knowledge of heavy equipment, the manufacturers’ warranty process, and the work order / time spent accounting process.
• Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations.
• Valid driver's license with acceptable driving record.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air-Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks
• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
• Build strong customer relationships through the delivery of high quality and timely customer service
• Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
• Manage the shop operating expenses
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions
• Other duties assigned as needed

Skills

Leadership skills

Customer service skills

Excel

Education

High school diploma or equivalent

Tools

Excel

Job description

Great Company. Great People. Great Opportunities. If you'd like the chance to make your mark with the world’s largest equipment rental provider,

come build your future with United Rentals! As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates. You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Great Company. Great People. Great Opportunities. If you'd like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager at United Rentals, you'll be the leader of a major maintenance enterprise within the Power/HVAC Division. You'll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates. You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What You’ll Do

• Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following: Silent Diesel Generators 20kw to 1.5MW; Air-Cooled Chillers 10 to 400 Tons; Rental Industry Air-Conditioners 5 to 40 Tons; Desiccant Dehumidifiers and Negative Air Machines; Electrical Distribution; Load Banks
• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
• Build strong customer relationships through the delivery of high quality and timely customer service
• Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
• Manage the shop operating expenses
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions
• Other duties assigned as needed

Requirements

• High school diploma or equivalent
• 3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above
• Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems
• Advanced knowledge of heavy equipment, the manufacturers’ warranty process, and the work order / time spent accounting process
• Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations
• Valid driver's license with acceptable driving record
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service leadership, discipline, integrity, and teamwork are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range

$80,665.00 - $120,995.00