Service Manager

North American Transportation Management Institute; Grand Rapids (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Parental Leave

Compassion Fund

Employee Discount Program

Career Development

Vacation Buy Up

Early Wage Access

Paid Sick Leave

Inclusive Culture

Job summary

United Rentals, Inc. in Grand Rapids seeks a Service Manager to lead a maintenance enterprise, hire and motivate a team of technicians, and drive efficiency and customer satisfaction. You will work with the Branch Manager to build a profitable location using your leadership, service, and maintenance knowledge.

The role requires strong leadership, maintenance accounting skills, and experience in supervising a team. A high school diploma is required, and a bachelor’s degree is a plus.

Qualifications

• Must have leadership and maintenance management experience.
• Strong knowledge of maintenance accounting and P&L.
• Proven ability to hire, train and motivate technicians.

Responsibilities

• Motivate, coach and train technicians to exceed time & quality standards.
• Staff location based on skills and workload.
• Responsible for R&M, P&L and associated costs/budget.
• Lead, plan, measure and improve service and maintenance metrics.
• Oversee parts department activities to optimize customer service and productivity.
• Evaluate performance and provide coaching.

Skills

Leadership

P&L management

Budgeting

Maintenance leadership

Customer service

Staff coaching

Education

High School diploma

Bachelor’s degree preferred

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you'll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes


• Staff location adequately based on skills and workload


• Responsible for R&M, P&L and associated costs/budget


• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics


• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control


• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching


• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication


• Other duties assigned as needed

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Requirements:

• High School diploma required; trade-school degree a plus; bachelor's degree preferred


• Valid driver's license with acceptable driving record


• Extensive Equipment Fleet Maintenance and leadership experience


• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience


• Strong motivational and leadership skills


• Excellent customer service skills


• Strong knowledge of maintenance accounting and P&L


• Basic computer skills (Excel)

Why join us?

We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave


• United Compassion Fund


• Employee Discount Program


• Career Development & Promotional Opportunities


• Additional Vacation Buy Up Program (US Only)


• Early Wage Access through Payactiv (US Hourly Only)


• Paid Sick Leave


• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.