Service Manager

MCT Companies; Reedley (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

HSA and FSA plans

Company Paid Life Insurance, LTD and 0

Paid Time Off (starts on day 1) 120+ H

Holidays

401(k) with employer match

Tool Program

In House Carrier Training

Annual Clothing Allowance

Fun and Rewarding Work Environment

Job summary

MCT Companies is seeking an Operations Manager to lead on-site staff and rail technicians, ensuring excellent customer service and efficient operations. The role requires coordinating daily activities, monitoring repair orders, and advancing process improvements to meet quality standards.

The position offers a competitive salary and benefits, with 8–5 work hours, and approximately 20% travel. Candidates should have strong communication skills, teamwork, and a proactive problem-solving mindset.

Qualifications

• Establish and maintain effective relationships with customers, employees, and management.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff and rail technician crew.
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes.
• Approximately 20% travel required.

Responsibilities

• Establish and maintain effective relationships with customers, employees, and management for cost-effective service.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff.
• Deliver exceptional service by analyzing issues and implementing improvements.
• Monitor parts and labor repair orders and warranty processes.
• Coordinate resources to meet deadlines in a fast-paced environment.
• Travel approximately 20% and perform duties as assigned.

Skills

Effective communication

Teamwork under pressure

Organizational skills

Time management

Critical thinking

Problem solving

Resource coordination

Travel willingness

Education

Two-year college or technical school

Associates degree or equivalent

Five+ years related experience

Bachelor's degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Description

Salary: $80,000 - $100,000 annually depending on experience

About Us

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue. Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Schedule

8:00 a.m. - 5:00 p.m.

Requirements

Essential Job Functions

• Establish and maintain effective working relationships with customers, employees, and management to deliver cost-effective, value-added customer service.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff and rail technician crew.
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes.
• Establish and maintain effective working relationships with customers, employees, and management to deliver cost-effective, value-added customer service.
• Plan, assess, prioritize, and assign daily operational activities of on-site staff and rail technician crew.
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes.

Job Requirements

• Ability to communicate effectively with customers, technicians, and managers either written or verbally. Bilingual a plus.
• Fosters teamwork, handles pressure, provides specific feedback, listens to constructive input and management conflict.
• Proven organizational and time management skills, detail-oriented knowledge of equipment, and professional demeanor.
• Utilizes critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in an efficient, accurate, and productive manner.
• Coordinates resources to meet deadlines in a fast-paced environment.
• Approximately 20% travel required.
• Performs other duties as requested, directed, or assigned by management.

Work Qualifications

• Associates degree or equivalent from a two-year college or technical school; or five or more years of related experience and/or training; or a combination of education and work experience in a dealership environment. Bachelor's degree preferred but not required.
• Experience building and managing multi-departmental teams is preferred.

Experience in Performance Management, Project Management, Coaching Management, and Results Driven.

Computer Skills

• Proficient in: Microsoft Office (Excel, Power Point, Word)

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Analyzing data as needed.

Benefits:

• Medical, Dental and Vision, after 30 days
• HSA and FSA plans
• Company Paid Life Insurance, LTD and STD
• Paid Time Off (starts on day 1) 120 Hours the first year!
• Holidays
• 401(k) with employer match
• Tool Program
• In House Carrier Training
• Annual Clothing Allowance
• Fun and Rewarding Work Environment

MCT Companies is an Equal Opportunity Employer and federal contractor. We value diversity and do not discriminate based on any protected status. If you need assistance in the application process please contact Human Resources.