Mobile Service Technician

MCT Companies; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision

HSA and FSA plans

Company Paid Life Insurance

Paid Time Off

Holidays

401(k) with employer match

Tool Program

In House Carrier Training

Annual Clothing Allowance

Fun and Rewarding Work Environment

Job summary

MCT Companies in Charlotte, NC is hiring a field refrigeration service technician to perform on-site diagnostics, repairs and maintenance on refrigeration units. This role offers overtime and call-out bonuses and provides real visibility and impact within a growing family business.

You will manage service processes to promote quality customer satisfaction, adhere to safety practices, coordinate tools and resources, and stand ready for emergency calls.

Qualifications

• Possess a valid driver’s license.
• Pass the medical examiner’s test.
• Use Windows-based software and perform data entry.

Responsibilities

• Perform on-site diagnostic services, repairs, and maintenance on refrigeration units.
• Manage and monitor service processes to ensure quality customer satisfaction.
• Take customer requests seriously and exceed customer expectations.
• Promote a safety culture.

Skills

Critical thinking

Problem solving

Active listening

Oral/written communication

Basic data entry

Tools

Karmak Fusion

Microsoft Office

Job description

Description

Earn $70,000–$100,000+ annually

This is not just a technician role — it’s an opportunity where you’ll have real visibility, and impact. We offer over-time and call-out bonuses.

At MCT Companies, we like to say we bleed blue. Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business.

Job Summary:

• Perform on-site diagnostic services, repairs, and maintenance work on refrigeration units.
• Manages, and monitors their service processes to ensure their efficiencies promote quality customer satisfaction
• Takes customer requests seriously, respects the customer’s property, and exceeds customer expectations. Work to accomplish departmental objectives by completing repair orders timely and accurately.
• Practices and promotes a safety culture.

Requirements

• Verifies unit performance by diagnosing faults physically and via downloads.
• Determines unit condition by conducting inspections and diagnostic tests to identify worn and/or damaged parts. Corrects system deficiencies by removing, repairing, and adjusting faulty components.
• Maintains equipment by completing preventative maintenance schedule, installing component and parts upgrades, and controlling erosion. This involves occasional to frequent climbing, material handling, bending, squatting, kneeling, and/or stooping, overhead reaching, work on elevated surfaces.
• Consistently maintains cost by using warranty; evaluating services and repairs.
• Participates in training and educational opportunities provided by the company: reads technical and regulation publications to increase job knowledge and demonstrates competencies.
• Completes repair orders and enters data at time of repair. Requires use of computer and keyboarding.
• Wears Personal Protective Equipment (PPE) as required and is compliant with safety procedures.
• Prompt response for emergency service calls.

Job Requirements:

• Possess a valid driver’s license.
• Be able to pass a medical examiners test.
• Utilize critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in an efficient, correct, and productive manner.
• Coordinate tools, resources, and equipment to meet deadlines in a fast paced environment.
• Active listening skills, oral/written comprehension, and commitment to perform quality service.
• Basic computer and data entry skills for Windows based software programs e.g., Karmak Fusion software a plus. Knowledge of Microsoft Office Suite: Outlook and Word helpful.
• Compliance with all personnel policies and practices.
• Ability to work alone for extended periods and in teams.
• May work in extreme heat or cold and inclement weather. Tasks involve constant reaching, standing bilateral grasping, fine motor manipulation and handling awkward positioning, walking, wrist and elbow movements.
• Attendance and punctuality are essential job functions. Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company and departmental guidelines.

Physical Requirements:

• Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, climb stairs/ladders.
• Ability to lift / carry / push / pull up to 50lbs.
• Ability to work at heights and in confined spaces.
• Ability to work in hot and cold temperature extremes.
• Ability to wear required PPE (personal protective equipment)

Benefits:

• Medical, Dental and Vision, after 30 days
• HSA and FSA plans
• Company Paid Life Insurance, LTD and STD
• Paid Time Off (starts on day 1) 120 Hours the first year!
• Holidays
• 401(k) with employer match
• Tool Program
• In House Carrier Training
• Annual Clothing Allowance
• Fun and Rewarding Work Environment

MCT Companies is an Equal Opportunity Employer and federal contractor. We value diversity and do not discriminate based on any protected status. If you need assistance in the application process please contact Human Resources.