Service Manager

Rush Enterprises Inc.; Quincy (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Training and advancement

Job summary

Rush Truck Centers is seeking a Service Manager to lead a productive service department in a dynamic dealership network. The role focuses on budgeting, staffing, and customer retention while ensuring cost controls and accurate service records are maintained.

The position requires minimum two years of service department experience in a commercial dealership, a valid driver license, and a high school diploma. Excellent customer relations and leadership skills are essential.

Qualifications

• High school diploma required.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with insurability as per company policy.

Responsibilities

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain relationships with vocational and technical schools for recruitment.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Skills

Staff management

Customer relations

Budgeting

Payroll oversight

Education

High school diploma

Job description

The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.

Rush Truck Centers

opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Prepare and administer an annual operating budget for the service department.
• Monitor and control the performance of the department using appropriate reporting and tracking systems.
• Monitor technicians’ daily productivity reports and corresponding payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
• Maintain reporting systems required by general management and corporate personnel.

Benefits:

We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma.
• Two years’ service department experience in a commercial dealership environment.
• Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Minimum Pay Rate

USD $75,000.00/Yr.

Maximum Pay Rate

USD $95,000.00/Yr.