Service Manager

pagemployeejobboard; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation with uncapped

Health care options (medical, dental,

401k with company match

Training and career growth

Job summary

Volkswagen North Scottsdale, a Penske Automotive Group dealership, seeks an experienced Service Manager to lead the service department and drive profitable operations. The role emphasizes a world-class customer experience, efficient processes, and strong team leadership in a fast-paced automotive setting.

You will motivate the service team, set goals, maintain records, and build strong client relationships while ensuring service excellence and operational profitability.

Qualifications

• Two to three years' automotive service management experience or equivalent.
• ASE Certification is preferred.
• Excellent communication and organizational skills.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Lead the service department to maximize production and profitability.
• Control costs and maintain service records.
• Build a loyal clientele and maintain employee relationships.
• Set and obtain sales and profit objectives.

Skills

Customer service

Team leadership

Communication

Organizational skills

Work ethic

Automotive service mgmt

Microsoft Office

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Volkswagen North Scottsdale, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service management.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility

Yes

Work Environment/ Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
• This position requires sitting for prolonged periods of time and may involve standing and walking
• This position requires the ability to push, pull, stoop, kneel, reach, grasp
• This position involves repetitive motion
• This position requires the ability to communicate verbally and nonverbally

Position Type/Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience

High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience.

Preferred Education and Experience

• Previous Technician experience
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

ASE Certification