Service Manager

Trek Retail Corporation; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental and Vision

FSA

Life insurance

Vacation package

401(k) with ESOP

Maternity leave

Paid holidays

Tuition Reimbursement

Employee discounts

Partner discounts

Job summary

Trek Store Lawrence in Pennsylvania is seeking a Service Manager to lead the shop's Service Center, own workflow, staffing, and KPIs to ensure top customer experience. You’ll be the primary service advisor, integrating the sales and service experience while training your team and maintaining a high standard of hospitality.

You’ll drive cost control, organize service orders, and ensure the right bikes are built and delivered to the sales floor.

Qualifications

• Positive attitude and motivation to help customers find what they need.
• Hospitality focus with strong listening and customer-care skills.
• Leadership ability to motivate and develop future leaders.
• Ability to plan ahead and stay ahead of shop needs.
• 3+ years of bicycle service center experience.
• Commitment to delivering the best possible customer experience.
• Willingness to attend Trek Service classes in Waterloo, WI.
• Proactive approach to staying up to date on industry changes.

Responsibilities

• Lead the Service Center operations and workflow within the Trek Store Lawrence.
• Staff the shop with mechanics and manage KPIs to ensure best customer experience.
• Serve as the primary service advisor, integrating sales and service activities.
• Train and develop team members, manage service costs and orders.
• Maintain clean, efficient department and ensure bikes are built and delivered to the sales floor.

Skills

Service leadership

Customer service

Team development

Planning & organization

Bike industry experience

Communication skills

Job description

Job Location

Trek Store Lawrence

Summary

Job Description As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need


• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days


• Great leadership skills and the ability to motivate and develop future leaders


• Ability to plan effectively and stay a step ahead of your shop’s needs


• 3+ years of bicycle service center experience


• A commitment to delivering the best possible experience for every customer


• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI


• Proactive approach to staying up to date on industry changes and trends

Trek Benefits

• Flexible and fun company culture


• Competitive health care


• PPO & HDHP medical plan options, Dental insurance, Vision insurance


• Flexible Spending Accounts (FSA)


• Free life insurance & optional term life insurance


• Competitive vacation package


• 401(k) with match and Employee Stock Ownership Plans (ESOP)


• 12 weeks of maternity leave with 100% pay


• Paid company holidays


• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)


• Employee discounts on all product


• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.

For more information, please click on the following links:

• E-Verify Participation Poster: English / Spanish


• E-Verify Right to Work Poster: English | Spanish

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.