Service Manager

Trek Retail Corporation; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Tuition Reimbursement up to $15,000

Employee discounts on all product

Job summary

Trek Retail Corporation is seeking a Service Manager for the Trek Store Jacksonville Beach. You will lead the Service Center, owning workflow, staffing of mechanics, and KPIs to ensure top customer experiences.

You’ll serve as the primary service advisor, integrate sales and service, and guide your team to deliver Trek’s hospitality. You’ll train staff, advise customers on the right service at the right time, manage costs, and ensure orders are organized.

Qualifications

• Proven leadership and team-building experience in a retail/service environment.
• Excellent communication skills with customers and team members.
• Ability to plan, schedule, and optimize workflow in a fast-paced service center.

Responsibilities

• Serve as the operations lead for the store's Service Center and own service-related KPIs.
• Act as the primary service advisor, aligning sales and service experiences.
• Train and develop the service team, manage costs, and maintain organized service orders.
• Lead efforts to ensure correct bikes are built and delivered to the sales floor and customers.
• Write a majority of service work orders and maintain clear communication with customers.

Skills

Leadership

Communication

Staffing

Bike service

Education

High school diploma or equivalent

Tools

Shop software

Job description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Jacksonville Beach

Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees.

You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great leadership skills and the ability to motivate and develop future leaders
• Ability to plan effectively and stay a step ahead of your shop’s needs
• 3+ years of bicycle service center experience
• A commitment to delivering the best possible experience for every customer
• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
• Proactive approach to staying up to date on industry changes and trends

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.