Service Manager

shieldtp; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Job summary

shieldtp is seeking a Service Manager responsible for the successful delivery of managed services to clients. The role involves managing the Service Team, ensuring service is provided at agreed levels, and refining best practices.

Ideal candidates will demonstrate strong client service skills and organizational ability to manage multiple tasks effectively. The Service Manager also champions the company’s core values, ensuring they are lived and promoted within the team.

Qualifications

• High level of independence and strong client service skills.
• Organizational ability is important for task management.
• Ability to track client work, service calls, and documentation.

Responsibilities

• Manage the Service Team and ensure delivery of managed services.
• Provide technical assistance and refine company best practices.
• Monitor, track, and coordinate service support functions.

Job description

Responsibilities

The Service Manager (SM) is responsible for the successful delivery of managed services to Christo IT clients. This role includes management of the Service Team, procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of service support functions. The SM works with the Client Advocate (CA) and Project Manager (PM), to ensure successful service delivery and issue resolution.

The SM’s primary responsibility is to manage the activities and responsibilities of the Service Team. As a part of this management, they will also be responsible for providing technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The SM develops and refines our company best practices.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks because the job requires a great deal of multi-tasking. Accurate and timely tracking of client work, service calls, and related documentation including timesheets is required.

The SM must also be a champion of Christo IT’s core values – Live them, Promote them, Explain them!

Core Values

• Be Excellent
• Keep the Trust
• Always Be Scoring
• Work Hard/ Play Hard
• Own IT